Account Coordinator

The-Crosby-Grou; Heist-op-den-Berg; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

The Crosby Group is seeking a customer service professional to be the link between customers and our organization, handling quotations, orders, and requests with professionalism. You will work with multilingual colleagues to ensure timely, accurate processing and proactive updates on deliveries, lead times, and status, while building strong relationships to grow our business.

Ideal candidates have customer service experience, familiarity with SAP or similar ERP systems and MS Office, and a

Qualifications

• Customer service experience or equivalent through education.
• Experience with order processing and quotation management is an asset.
• Experience working in a multicultural and international environment.
• Commercially minded with a strong customer focus.

Responsabilités

• Prepare and follow up on quotations and customer requests.
• Process and manage customer orders.
• Serve as a trusted point of contact for customers.
• Coordinate with internal departments to ensure smooth execution of orders.
• Provide proactive updates on deliveries, lead times, and order status.
• Resolve customer inquiries in a timely and solution-oriented manner.
• Support continuous improvements in customer service processes.
• Determine shipping method and calculate freight charges.
• Organize shipments and coordinate with traffic department.
• Collaborate with Regional Sales Manager to deliver outstanding customer experience.

Connaissances

Customer service

Order processing

Quotations management

Multilingual communication

Formation

Professional bachelor or equal through experience

Outils

SAP

MS Office

Order management systems

Description du poste

Excellent customer service is about more than processing orders. It is about creating trust, building relationships, and making every customer feel valued.

In this role, you will be the link between our customers and our organization.

Working closely with your multilingual colleagues, you will ensure that quotations, orders, and customer requests are handled efficiently and professionally, helping our customers succeed while contributing to the growth of our business.

More specifically, you will be responsible for:

Job Description

• Preparing and following up on quotations
• Processing and managing customer orders
• Serving as a trusted point of contact for customers
• Coordinating with internal departments to ensure smooth execution of orders
• Providing proactive updates on deliveries, lead times, and order status
• Resolving customer inquiries in a timely and solution-oriented manner
• Supporting continuous improvements in customer service processes
• Determining the most suitable shipping method and calculating freight charges
• Organizing shipments and coordinating with traffic department
• Working closely with the Regional Sales Manager to provide outstanding customer experience and build strong customer relationships
• Going the extra mile to support customers and ensure their needs are met in a professional and proactive manner

Contacts (Internal / External)

• Customers
• Traffic department
• Quality department
• CMCO/Kito Crosby entities worldwide
• Auditors

Experience

• Customer Service experience or equivalent through education
• Experience with order processing and quotation management is an asset
• Experience working in a multicultural and international environment
• Commercially minded with a strong customer focus

Technical Skills

• Knowledge of SAP or a similar ERP system
• Proficiency in Microsoft Office applications
• Experience with order management and customer service systems
• Interest in technical products and willingness to develop product knowledge

Education

• Professional bachelor or equal through experience

Languages (one of the first four should be native), not mandatory to speak all

• Fluent in Dutch
• Good knowledge of German is preferred
• Good knowledge of French is preferred
• Additional language skills are considered an asset
• Customer-oriented and service-minded
• High level of commitment and ownership
• Proactive and solution-oriented mindset
• Strong communication and interpersonal skills
• Team player with a collaborative approach
• Well-organized and detail-oriented
• Ability to manage multiple priorities and work under pressure