Multilingual Collections & Recovery Analyst (BE, FR, NL)

AXIS GROUP; Brussel; Sur place; EUR 40 000 - 65 000; Plein temps

Résumé du poste

AXIS GROUP is seeking a Collection & Recovery Analyst to drive successful collections across Belgium, France, and the Netherlands. You will engage clients through calls, emails, and written correspondence, evaluate recovery strategies, and coordinate with external partners to resolve unpaid invoices.

Fluency in French and Dutch is essential, and you will work closely with the Customer Support team to ensure a smooth transition as cases move into recovery.

Qualifications

• Fluent in French and Dutch required.
• Experience in debt collection or accounts receivable preferred.
• Strong communication and negotiation skills.
• Experience with CRM or collections software is a plus.

Responsabilités

• Follow up on unpaid invoices via calls, emails, and letters.
• Manage client portfolios across Belgium, France and the Netherlands.
• Evaluate recovery strategies and determine appropriate actions.
• Coordinate with attorneys, enforcement partners, and agencies.
• Maintain accurate records of all recovery actions in the system.
• Identify recurring trends and report to the Finance Manager.
• Collaborate with Customer Support to ensure a smooth recovery process.
• Support automation and AI initiatives to improve efficiency.

Description du poste

AXIS GROUP is seeking a Collection & Recovery Analyst to drive successful collections across Belgium, France, and the Netherlands. You will engage clients through calls, emails, and written correspondence, evaluate recovery strategies, and coordinate with external partners to resolve unpaid invoices.

Fluency in French and Dutch is essential, and you will work closely with the Customer Support team to ensure a smooth transition as cases move into recovery.