Multilingual AI Support Intern (Remote/Brussels)

Wonka; Diegem; Hybrid; EUR 6,700 - 10,000; Part time

Job summary

Wonka is hiring a Customer Support Intern to be the first line of support for WonkaChat users. You will answer questions by email and in support channels, and convert user problems into clear bug reports for the product and IT teams.

You will work 3 days a week for 6 months, with on-site Diegem presence or remote work. The role requires patience with non-technical users and a structured approach to reporting, plus fluency in French or Dutch and strong English.

Qualifications

• Bachelor's or master's student with internship agreement and permit for Belgium.
• Clear, friendly written communication and patience with non-technical users.
• Structured mind: turning vague complaints into precise bug reports.
• Comfort with SaaS tools and curiosity about AI.
• Fluent French or Dutch plus good written English. Internal communications in English.

Responsibilities

• Answer user questions by email and in customer support channels in French, Dutch and English.
• Reproduce reported bugs and document steps, screenshots, and impact for the IT team.
• Sort feedback into bugs, feature requests and questions; keep tracker up to date.
• Help prepare weekly feedback digest for the product team (~50 items/week).
• Support new customers during onboarding with account setup and first-use questions.
• Write/update help articles, FAQs and short guides based on recurring questions.
• Test new releases and report any new issues.

Skills

Written communication

Patience with users

Structured reporting

SaaS tools familiarity

AI curiosity

French or Dutch

English proficiency

Education

Bachelor's or Master's student

Internship permit Belgium

Tools

Odoo

Microsoft 365

Slack

Job description

Wonka is hiring a Customer Support Intern to be the first line of support for WonkaChat users. You will answer questions by email and in support channels, and convert user problems into clear bug reports for the product and IT teams.

You will work 3 days a week for 6 months, with on-site Diegem presence or remote work. The role requires patience with non-technical users and a structured approach to reporting, plus fluency in French or Dutch and strong English.