Medior Incident Analyst

Rhox; Schaarbeek; On-site; EUR 55,000 - 75,000; Full time

Job summary

Rhox is seeking a medior incident analyst to investigate transactional processing and message exchange incidents. You’ll use SQL to analyse impact and coordinate recovery with IT providers and energy-market participants.

You’ll analyse incidents across connected systems, document workarounds, and share solutions through knowledge transfer. Fluency in Dutch or French and English (C1) is required, with knowledge of MIG documentation and energy markets a plus.

Qualifications

• Experience analyzing incidents and defining recovery actions.
• 3 years building business and functional requirements including BPMN.
• Proficiency in SQL for querying and analysis.
• Familiarity with incident management tools TopDesk, Jira, ServiceNow.
• Experience with Azure DevOps and user story creation.
• Knowledge of energy markets and MIG documentation.
• Knowledge of database structures and related apps.
• Ability to explain functional and technical issues clearly.
• Dutch or French, at C1 level, and English at C1 level.

Responsibilities

• Analyse incidents and their impact across connected systems.
• Create, document and execute incident workarounds.
• Coordinate incident resolution with IT providers and market participants.
• Share solutions through knowledge transfer and knowledge-base updates.
• Flag recurring incidents for problem and change analysis.
• Report incident status in line with service procedures.

Skills

Incident analysis

SQL querying

BPMN modelling

Incident tools

Azure DevOps

Energy markets

Database knowledge

Clear communication

Dutch/French

English (C1)

Tools

TopDesk

Jira

ServiceNow

Azure DevOps

Job description

We're looking for a medior incident analyst to investigate transactional processing and message exchange incidents. You'll use SQL to analyse impact and coordinate recovery with IT providers and energy-market participants.

What you’ll do

• Analyse incidents and their impact across connected systems.
• Create, document and execute incident workarounds.
• Coordinate incident resolution with IT providers and market participants.
• Share solutions through knowledge transfer and knowledge-base updates.
• Flag recurring incidents for problem and change analysis.
• Report incident status in line with service procedures.

What you bring

• Experience analysing incidents, defining workarounds or planning recovery actions.
• Three years developing business and functional requirements, including BPMN modelling, process development and optimisation.
• Experience writing, modifying and executing SQL queries.
• Incident management tools such as TopDesk, Jira or ServiceNow.
• Azure DevOps and user story creation.
• Knowledge of energy markets and MIG documentation.
• Knowledge of application database structures and linked applications, or ability to learn.
• Ability to explain functional and technical issues clearly.
• Dutch or French, C1.
• English, C1.

Nice to have

• Three years of functional analysis; experience with a project methodology.
• ITIL Foundation certification, or training towards certification within three months.
• Scrum Master or Product Owner certification, or training towards certification within three months.
• One year of Belgian energy-market knowledge.
• One year with message exchange domains: structure, rectification, measure & cross.
• IT service provider management and coordination with utility stakeholders.
• Data analysis and MIG6 or MIG DGO experience.
• Experience defining and managing escalation procedures.
• The other national language, B2.

Good to know

• Occasional travel to other sites may be required.