Senior Incident Analyst

Rhox; Schaarbeek; Sur place; EUR 70 000 - 100 000; Plein temps

Résumé du poste

Rhox is seeking a senior incident analyst to resolve transactional message-exchange incidents in the Belgian energy market. You will analyse impact, define recovery actions and coordinate fixes with IT providers and market participants.

The role requires at least five years in incident analysis, ITIL and Scrum certifications, and strong knowledge of message exchange and BPMN modelling. Travel to other sites may be required.

Qualifications

• Five years of incident analysis experience.
• ITIL Foundation Certificate and Scrum Master or Product Owner certification.
• Three+ years in message exchange: Structure, Rectification, Measure and Cross.
• Three+ years in Belgian energy market exposure.
• Knowledge of MIG6 and MIG DGO domains.
• SQL querying, data analysis and modification.
• Five years defining business and functional requirements including BPMN.
• Five years managing third-party IT service providers.
• Experience developing and managing escalation procedures.
• Familiar with incident ticketing tools such as TopDesk, Jira or ServiceNow.
• Azure DevOps and user story creation.
• Dutch or French at C1, plus another national language at B2.
• English at C1.

Responsabilités

• Analyse incidents and their impact on systems and market participants.
• Create, document and execute workarounds and recovery actions.
• Coordinate incident resolution with IT providers, DGOs, TSOs and suppliers.
• Share solutions and maintain the knowledge base.
• Identify recurring incidents for problem and change analysis.
• Follow incident procedures and monitor service quality.

Connaissances

Incident analysis

SQL querying

BPMN modelling

Business requirements gathering

Vendor management

User stories & Agile

Azure DevOps

Ticketing tools familiarity

Formation

ITIL Foundation Certification

Scrum Master or Product Owner Certification

MIG6 / MIG DGO knowledge

Outils

TopDesk

Jira

ServiceNow

Azure DevOps

Description du poste

We’re looking for a senior incident analyst to resolve transactional message-exchange incidents in the Belgian energy market. You’ll analyse impact, define recovery actions and coordinate fixes with IT providers and market participants.

What you’ll do

• Analyse incidents and their impact on systems and market participants.
• Create, document and execute workarounds and recovery actions.
• Coordinate incident resolution with IT providers, DGOs, TSOs and suppliers.
• Share solutions and maintain the knowledge base.
• Identify recurring incidents for problem and change analysis.
• Follow incident procedures and check service quality.

What you bring

• At least five years' relevant experience in incident analysis.
• ITIL Foundation Certificate and Scrum Master or Product Owner certification.
• Three years in message exchange: Structure, Rectification, Measure and Cross.
• Three years' experience in the Belgian energy market.
• MIG6 and/or MIG DGO knowledge.
• SQL query writing, modification and execution; data analysis.
• Five years defining business and functional requirements, including BPMN modelling.
• Five years managing third-party IT service providers.
• Experience developing and managing escalation procedures.
• Incident ticketing tools such as TopDesk, Jira or ServiceNow.
• Azure DevOps and user story creation.
• Dutch or French (C1), with the other national language at B2.
• English (C1).

Nice to have

• Five years as a functional analyst.
• Experience with a project methodology.
• Knowledge of the underlying database structure and linked applications.
• Status reporting experience.

Good to know

• Occasional travel to other sites or third-party premises.