Junior Incident Analyst

Rhox; Schaarbeek; Sur place; EUR 40 000 - 52 000; Plein temps

Résumé du poste

Rhox in Belgium is seeking a junior incident analyst to investigate energy-market message exchange incidents using SQL and MIG documentation. You will focus on recovery, workarounds and early problem analysis.

You will analyse incidents, document solutions, coordinate with IT providers and energy-market participants, and help improve the knowledge base.

Qualifications

• 1 year of relevant experience.
• Knowledge of energy market and MIG documentation.
• SQL knowledge and ability to learn database structures.
• Knowledge of incident and problem management procedures.
• Bachelor's or master's degree in business, IT or related field.
• Dutch or French, C1; English, C1.

Responsabilités

• Analyse incidents and assess their impact on connected systems.
• Create, document and execute workarounds and recovery actions.
• Coordinate resolution with IT providers and energy-market participants.
• Document reusable incident solutions in the knowledge base.
• Flag recurring incidents for problem and change analysis.
• Report incident status to technical and business stakeholders.

Connaissances

SQL

Incident management

Problem management

Energy market knowledge

MIG documentation

Formation

Bachelor's or Master's degree in business/IT or relevant field

Outils

TopDesk

Jira

ServiceNow

Azure DevOps

Description du poste

We're looking for a junior incident analyst to investigate energy-market message exchange incidents using SQL and MIG documentation. You'll focus on recovery, workarounds and early problem analysis.

What you'll do

• Analyse incidents and assess their impact on connected systems.
• Create, document and execute workarounds and recovery actions.
• Coordinate resolution with IT providers and energy-market participants.
• Document reusable incident solutions in the knowledge base.
• Flag recurring incidents for problem and change analysis.
• Report incident status to technical and business stakeholders.

What you bring

• One year of relevant experience.
• Knowledge of the energy market and MIG documentation.
• SQL knowledge; ability to learn database structures and linked applications.
• Knowledge of incident and problem management procedures.
• Bachelor's or master's degree in business, IT or another relevant field.
• Dutch or French, C1.
• English, C1.

Nice to have

• One year in incident, business or functional analysis.
• One year in the Belgian energy market.
• One year with message exchange domains: Structure, Rectification, Measure and Cross.
• MIG6 or MIG DGO experience.
• Writing, modifying and executing SQL queries; data analysis.
• Business and functional requirements, BPMN and process modelling.
• Experience with a project methodology.
• ITIL Foundation certification, or training leading to certification within three months.
• Scrum Master or Product Owner certification, or training leading to certification within three months.
• Coordination with utility stakeholders and management of IT service providers.
• TopDesk, Jira, ServiceNow or similar ticketing tools.
• Azure DevOps and user story creation.
• Experience creating and managing escalation procedures.
• The other national language (Dutch or French), B2.

Good to know

• Occasional travel to other work sites or third-party premises.