Mid-Level Incident Analyst: SQL & Recovery Coordination

Rhox; Schaarbeek; Presencial; EUR 55.000 - 75.000; Jornada completa

Descripción de la vacante

Rhox is seeking a medior incident analyst to investigate transactional processing and message exchange incidents. You’ll use SQL to analyse impact and coordinate recovery with IT providers and energy-market participants.

You’ll analyse incidents across connected systems, document workarounds, and share solutions through knowledge transfer. Fluency in Dutch or French and English (C1) is required, with knowledge of MIG documentation and energy markets a plus.

Formación

• Experience analyzing incidents and defining recovery actions.
• 3 years building business and functional requirements including BPMN.
• Proficiency in SQL for querying and analysis.
• Familiarity with incident management tools TopDesk, Jira, ServiceNow.
• Experience with Azure DevOps and user story creation.
• Knowledge of energy markets and MIG documentation.
• Knowledge of database structures and related apps.
• Ability to explain functional and technical issues clearly.
• Dutch or French, at C1 level, and English at C1 level.

Responsabilidades

• Analyse incidents and their impact across connected systems.
• Create, document and execute incident workarounds.
• Coordinate incident resolution with IT providers and market participants.
• Share solutions through knowledge transfer and knowledge-base updates.
• Flag recurring incidents for problem and change analysis.
• Report incident status in line with service procedures.

Conocimientos

Incident analysis

SQL querying

BPMN modelling

Incident tools

Azure DevOps

Energy markets

Database knowledge

Clear communication

Dutch/French

English (C1)

Herramientas

TopDesk

Jira

ServiceNow

Azure DevOps

Descripción del empleo

Rhox is seeking a medior incident analyst to investigate transactional processing and message exchange incidents. You’ll use SQL to analyse impact and coordinate recovery with IT providers and energy-market participants.

You’ll analyse incidents across connected systems, document workarounds, and share solutions through knowledge transfer. Fluency in Dutch or French and English (C1) is required, with knowledge of MIG documentation and energy markets a plus.