Luxury Front Office Shift Leader

Brusselshotelsassociation; Brussel Hoofdstad; On-site; EUR 35,000 - 45,000; Part time

Job summary

Brusselshotelsassociation is seeking a Front of House Manager to lead the Front Office team at the Steigenberger Wiltcher’s hotel in Brussels. The ideal candidate will possess 3-5 years of luxury hospitality experience, excellent communication skills, and the ability to manage a team effectively. This role involves ensuring high standards of guest service, coaching staff, and handling operational responsibilities. A hospitality diploma and proficiency in French and English are required, with Dutch being an asset. Contract type is temporary (CDD).

Qualifications

• 3-5 years experience in luxury hospitality, preferably as Front Office Receptionist or Shiftleader.
• Proficient in French and English; Dutch is a plus.

Responsibilities

• Act as an ambassador for the hotel and create positive first impressions.
• Oversee the shift ensuring operational flow and guest satisfaction.
• Handle complaints and resolve issues effectively.
• Coach and train front-office agents regularly.
• Lead projects and ensure deadlines are met.

Skills

Motivating team

Calm under stress

Excellent communication

Complaint handling

Education

Hospitality school diploma

Job description

Brusselshotelsassociation is seeking a Front of House Manager to lead the Front Office team at the Steigenberger Wiltcher’s hotel in Brussels. The ideal candidate will possess 3-5 years of luxury hospitality experience, excellent communication skills, and the ability to manage a team effectively. This role involves ensuring high standards of guest service, coaching staff, and handling operational responsibilities. A hospitality diploma and proficiency in French and English are required, with Dutch being an asset. Contract type is temporary (CDD).