Shift Leader Front Office

Brusselshotelsassociation; Brussel Hoofdstad; Sur place; EUR 35 000 - 45 000; Temps partiel

Résumé du poste

Brusselshotelsassociation is seeking a Front of House Manager to lead the Front Office team at the Steigenberger Wiltcher’s hotel in Brussels. The ideal candidate will possess 3-5 years of luxury hospitality experience, excellent communication skills, and the ability to manage a team effectively. This role involves ensuring high standards of guest service, coaching staff, and handling operational responsibilities. A hospitality diploma and proficiency in French and English are required, with Dutch being an asset. Contract type is temporary (CDD).

Qualifications

• 3-5 years experience in luxury hospitality, preferably as Front Office Receptionist or Shiftleader.
• Proficient in French and English; Dutch is a plus.

Responsabilités

• Act as an ambassador for the hotel and create positive first impressions.
• Oversee the shift ensuring operational flow and guest satisfaction.
• Handle complaints and resolve issues effectively.
• Coach and train front-office agents regularly.
• Lead projects and ensure deadlines are met.

Connaissances

Motivating team

Calm under stress

Excellent communication

Complaint handling

Formation

Hospitality school diploma

Description du poste

Front of House Manager

We are looking for a Shiftleader to join our Front Office team. The role reports to the Front Desk Manager.

Our Steigenberger Wiltcher’s hotel is a leading five-star (superior) property. It is part of Deutsche Hospitality and is undergoing re‑branding to an Icon Property.

Personal Skills

• Able to motivate and train a team toward a common goal.
• Ability to remain calm at all times and manage stress.
• Excellent communication and complaint handling skills.
• Someone you can count on.

Responsibilities

• Being an ambassador of the hotel and giving a first very positive impression to all guests.
• Ensuring the guest’s arrival meets the standards and values of the hotel.
• Being a shift leader in charge of the shift and ensuring smooth operational flow.
• Handling check‑ins and check‑outs, anticipating and resolving challenges.
• Handling and following up on complaints, ensuring guest satisfaction.
• Overseeing cashiering during the shift and fixing any issues.
• Executing financial needs.
• Understanding guest needs and adapting to individual preferences.
• Ensuring front‑office agents follow standards and procedures.
• Challenging and motivating receptionists to deliver best service.
• Coaching and training front‑office agents regularly.
• Communicating effectively with guests, colleagues, and all hotel departments.
• Operating agilely and adapting in all situations.
• Actively participating in achieving goals and objectives.
• Leading projects and ensuring deadlines are met.
• Promoting and selling hotel services.
• Managing multitasking and handling stress.
• Acting as a duty manager occasionally.
• Knowing all security procedures and guiding others when needed.

Qualifications

• Hospitality experience required – preferably in Luxury (5*).
• Minimum 3‑5 years as Front Office Receptionist or Shiftleader (1 year).
• Hospitality school diploma is an asset.
• Excellent command of French and English; Dutch is an asset.

Type: Front Office

Contract: CDD