Logistics officer, Customer Operations

DSV - Global Transport and Logistics; Gent; Sur place; EUR 35 000 - 50 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

Eco vouchers

Group & hospitalization insurance

Possibility to lease an electrical bike

30 days of holiday

Résumé du poste

DSV - Global Transport and Logistics is seeking a Logistics Officer, Customer Operations in Desteldonk, Belgium. In this role, you will manage the operational follow-up of logistics processes, ensuring smooth order processing and coordination between customers and internal departments. You will need strong analytical and problem-solving skills, along with fluency in Dutch and English. DSV offers a challenging work environment with opportunities for growth, competitive benefits, and a dynamic corporate culture.

Qualifications

• Initial work experience in an administrative or customer-facing role.
• Knowledge or background within the logistics sector is a plus.
• Strong knowledge of Dutch and English.

Responsabilités

• Manage inbound and outbound logistics flows in the warehouse.
• Organise and follow up pre- and on-carriage transport.
• Administrative processing of logistics files.
• Check and follow up data for invoicing.
• Handle and follow up damage claims.
• Solve operational issues with internal departments.
• Act as contact between customer and internal teams.
• Follow established processes and instructions.
• Identify bottlenecks and propose solutions.
• Contribute to continuous improvement of processes.

Connaissances

Customer-oriented

Analytical skills

Problem-solving skills

Knowledge of Dutch

Knowledge of English

Formation

Experience in administrative or customer-facing role

Background in logistics sector

Description du poste

Overview

Job Req Number: 113695

Time Type: Full Time

Move forward as Logistics Officer, Customer Operations in Desteldonk

You get it done.

As a Customer Service Agent, you are responsible for the end-to-end operational follow-up of logistics processes. You make sure that orders are correctly processed and followed up, and that all information needed for inbound and outbound flows in the warehouse is accurate and up to date. You also coordinate pre- and on-carriage transport, so that goods move smoothly through the supply chain. In this role, you are the link between the customer and internal departments such as warehouse, transport and customs. You ensure that operations run according to agreed processes and customer requirements. Next to the operational flow, you also take care of administrative accuracy, invoicing follow-up, claims handling and problem solving when issues occur.

Responsibilities

• Managing inbound and outbound logistics flows in the warehouse;
• Organising and following up pre- and on-carriage transport;
• Administrative processing of logistics files for assigned customers;
• Checking and following up data for invoicing;
• Handling and following up damage claims and operational deviations;
• Solving operational issues in cooperation with internal departments;
• Acting as operational contact between customer and internal teams (warehouse, customs, transport, …);
• Following established processes and customer-specific work instructions;
• Identifying bottlenecks and proactively proposing solutions with stakeholders;
• Contributing to continuous improvement of processes.

About the company

We are DSV, we grow. DSV is the world’s largest transport and logistics company, with more than 160,000 colleagues in over 90 countries. Every day, we keep supply chains running and move millions of shipments on time by road, air, sea, and rail. Our mission is simple: keep supply chains flowing in a reliable and efficient way. We focus on operational excellence and continuously improve our services. At the same time, we aim for sustainable growth, taking care of people, the environment, and society. At DSV, we embrace progress. We take initiative, find better ways to get things done, and work together as one global team. Together, we innovate and digitalize the logistics of tomorrow. From nine truck drivers to the world leader in logistics in less than 50 years, at DSV you will keep growing and play in a different league.

Qualifications

• You have initial work experience in an administrative or customer-facing role. Knowledge or background within the logistics sector is a plus;
• You are customer-oriented and have strong analytical and problem-solving skills;
• You have a strong knowledge of Dutch and English.

It all counts for this vacancy of Logistics Officer in Desteldonk. Furthermore, it is important that you feel at home with us. That will be possible if you like to keep going, have guts and want to grow with DSV.

What we offer

• We are a challenging work environment with plenty of opportunities for further professional growth and development.
• We have a direct and open corporate culture (Danish company).
• Attractive package of benefits (8 euros of meal vouchers, eco vouchers, group & hospitalization insurance, possibility to lease an electrical bike, 30 days of holiday).

Move forward

Send your resume with motivation or leave your details and we will contact you.

Any questions about this vacancy? Our Talent Acquisition Partner Cedric Rogiers will answer all your questions via [phone] or [e-mail]

DSV – Global transport and logistics

Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.