Logistics Officer - Customer Service

ECS; West-Vlaanderen; Sur place; EUR 25 000 - 33 000; Plein temps

Avantages offerts par ce poste

Attractive remuneration

Fringe benefits

Career opportunities

Training courses

Wellbeing culture

In-house childcare (Zeebrugge HQ)

Résumé du poste

ECS in Zeebrugge is looking for a Customer Service specialist to ensure smooth daily transport order processing and to act as the central link between customers and internal teams across Europe. You will leverage logistics experience, strong communication, and a collaborative mindset to resolve issues, cut costs, and maintain high service levels.

A Bachelor degree or equivalent experience, fluency in Dutch and English with French knowledge, and a true team spirit are required; we offer a

Qualifications

• Bachelor degree or equivalent experience
• Several years of experience in customer service and/or the logistics sector
• Fluent Dutch and English, plus solid French knowledge
• Strong communication and a win-win mindset
• Assertive and a true team player

Responsabilités

• Ensure daily, smooth processing of transport orders
• Report problems, delays and issues to customers on time
• Collaborate with customers to solve problems creatively and efficiently
• Identify opportunities to reduce or recover extra costs
• Work closely with colleagues and departments to achieve goals

Connaissances

Customer service

Logistics coordination

Communication

Teamwork

Formation

Bachelor degree or equivalent experience

Description du poste

Description

Do you thrive on customer interaction, problem‑solving, and being the central link between internal teams and the European market? As part of our Customer Service team, you ensure smooth daily transport coordination, collaborate creatively with customers, and work closely with colleagues to achieve our goals. Are you a strong communicator with logistics experience and a knack for efficient troubleshooting?

Then we want to meet you!

Your Role & Responsibilities

• You ensure daily smooth processing of transport orders
• You report problems, delays, etc... on time to our customers
• You work together with customers to solve problems creatively and efficiently
• You actively look for opportunities to reduce or recover extra costs
• You work closely with colleagues and the various departments to achieve our goals

Work schedule

Alternating schedule between 8 a.m. and 6 p.m.

Location

Baron De Maerelaan, Zeebrugge

Profile

Your profile

• You have a Bachelor degree or equivalent experience
• You have several years of experience within customer service and/or the logistics sector
• You speak and write fluently Dutch, English and have a solid knowledge of French
• You are communicatively strong and always aim for a win-win situation
• You are assertive and never miss opportunities
• You are a real teamplayer

Our offer

• Work environment: step into a dynamic and innovative work environment, with the values of a family business
• Conditions: enjoy attractive remuneration and working conditions, complemented by fringe benefits
• Growth: discover numerous career opportunities and build your future within ECS
• Development: get opportunities to further develop your knowledge and skills through numerous internal and external training courses
• Culture: join a corporate culture where wellbeing is key
• Activities: take part in fun activities and sports sessions after work
• Childcare (only headquarters in Zeebrugge): take advantage of our in-house childcare for a perfect work-life balance