EU Logistics & Customer Care Coordinator

ECS European Containers Ltd; Zeebrugge; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Dynamic work environment

Competitive remuneration

Career opportunities

Internal and external training

Wellbeing culture

After-work activities

In-house childcare (Zeebrugge HQ)

Job summary

ECS European Containers Ltd in Zeebrugge seeks a Customer Service professional to coordinate daily transport orders and act as the key link between customers and internal teams. You will report problems and delays promptly, work with customers to solve issues creatively, and actively seek opportunities to reduce costs, while collaborating across departments to achieve shared goals.

The role requires fluent Dutch and English, solid French knowledge, and strong communication, with an alternating

Qualifications

• Bachelor degree or equivalent experience.
• Several years of experience in customer service and/or logistics.
• Fluent Dutch and English; solid knowledge of French.
• Communicatively strong and assertive, aiming for win‑win solutions.

Responsibilities

• Ensure daily smooth processing of transport orders.
• Report problems and delays on time to customers.
• Collaborate with customers to solve problems creatively and efficiently.
• Actively look for opportunities to reduce or recover extra costs.
• Work closely with colleagues and departments to achieve goals.

Skills

Logistics experience

Customer service

Problem-solving

Communicative

Dutch language

English language

French language

Assertive

Education

Bachelor degree or equivalent experience

Job description

ECS European Containers Ltd in Zeebrugge seeks a Customer Service professional to coordinate daily transport orders and act as the key link between customers and internal teams. You will report problems and delays promptly, work with customers to solve issues creatively, and actively seek opportunities to reduce costs, while collaborating across departments to achieve shared goals.

The role requires fluent Dutch and English, solid French knowledge, and strong communication, with an alternating