Knowledge Management & Training Lead

Axians; Brussel; On-site; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Multicultural environment

Diverse projects

Skill development

Career growth

Meaningful impact

Job summary

Axians, the VINCI Energies brand, is seeking a Knowledge Management & Training Specialist to drive learning initiatives, document governance and knowledge-sharing within a dynamic IT Service Delivery environment.

You will coordinate training programs, develop learning materials, and maintain documentation repositories across SharePoint, Confluence and ServiceNow, enabling continuous improvement and better collaboration.

Qualifications

• Minimum 2 years of experience in Knowledge Management, Training, Documentation, or related areas.
• Experience with SharePoint Online, Confluence, and/or ServiceNow.
• Strong proficiency in Microsoft 365 tools.
• Experience working in international environments is a plus.
• ITIL v3/v4 certification is an advantage.

Responsibilities

• Coordinate and support training and learning initiatives across stakeholders.
• Develop training materials, knowledge articles, guides, and documentation.
• Deliver training sessions and facilitate knowledge-sharing activities.
• Monitor training participation, progress, and reporting.
• Create, review, and maintain operational and technical documentation.
• Manage and improve knowledge repositories in SharePoint, Confluence, and ServiceNow.
• Capture best practices, lessons learned, and process documentation.
• Ensure documentation quality, consistency, accessibility, and governance.
• Promote a culture of knowledge sharing and continuous improvement.
• Collaborate with teams to identify learning needs and knowledge gaps.

Skills

Knowledge Management

Training Coordination

Documentation

Stakeholder Management

Education

ITIL v3/v4

Tools

SharePoint Online

Confluence

ServiceNow

Microsoft 365

Job description

Axians, the VINCI Energies brand, is seeking a Knowledge Management & Training Specialist to drive learning initiatives, document governance and knowledge-sharing within a dynamic IT Service Delivery environment.

You will coordinate training programs, develop learning materials, and maintain documentation repositories across SharePoint, Confluence and ServiceNow, enabling continuous improvement and better collaboration.