Knowledge Management & Training Specialist

Axians; Brussel; On-site; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Multicultural environment

Diverse projects

Skill development

Career growth

Meaningful impact

Job summary

Axians, the VINCI Energies brand, is seeking a Knowledge Management & Training Specialist to drive learning initiatives, document governance and knowledge-sharing within a dynamic IT Service Delivery environment.

You will coordinate training programs, develop learning materials, and maintain documentation repositories across SharePoint, Confluence and ServiceNow, enabling continuous improvement and better collaboration.

Qualifications

• Minimum 2 years of experience in Knowledge Management, Training, Documentation, or related areas.
• Experience with SharePoint Online, Confluence, and/or ServiceNow.
• Strong proficiency in Microsoft 365 tools.
• Experience working in international environments is a plus.
• ITIL v3/v4 certification is an advantage.

Responsibilities

• Coordinate and support training and learning initiatives across stakeholders.
• Develop training materials, knowledge articles, guides, and documentation.
• Deliver training sessions and facilitate knowledge-sharing activities.
• Monitor training participation, progress, and reporting.
• Create, review, and maintain operational and technical documentation.
• Manage and improve knowledge repositories in SharePoint, Confluence, and ServiceNow.
• Capture best practices, lessons learned, and process documentation.
• Ensure documentation quality, consistency, accessibility, and governance.
• Promote a culture of knowledge sharing and continuous improvement.
• Collaborate with teams to identify learning needs and knowledge gaps.

Skills

Knowledge Management

Training Coordination

Documentation

Stakeholder Management

Education

ITIL v3/v4

Tools

SharePoint Online

Confluence

ServiceNow

Microsoft 365

Job description

Join Axians, where innovation thrives on trust and autonomy, and where every challenge is an opportunity to create technology with impact.

Knowledge Management & Training Specialist

What We Are Looking For

We are looking for a Knowledge Management & Training Specialist to drive learning initiatives, documentation excellence, and knowledge-sharing practices within a dynamic IT Service Delivery environment.

In this role, you will help ensure that critical knowledge is effectively captured, maintained, and shared across teams. You will coordinate training programs, develop learning materials, maintain documentation repositories, and support continuous improvement initiatives that enhance operational efficiency and collaboration.

What you will do on a daily base

• Coordinate and support training and learning initiatives across stakeholders.
• Develop training materials, knowledge articles, guides, and documentation.
• Deliver training sessions and facilitate knowledge-sharing activities.
• Monitor training participation, progress, and reporting.
• Create, review, and maintain operational and technical documentation.
• Manage and improve knowledge repositories in SharePoint, Confluence, and ServiceNow.
• Capture best practices, lessons learned, and process documentation.
• Ensure documentation quality, consistency, accessibility, and governance.
• Promote a culture of knowledge sharing and continuous improvement.
• Collaborate with teams to identify learning needs and knowledge gaps.

Your Key Skills

• Experience in Knowledge Management, Training Coordination, Documentation, or similar roles.
• Strong written and verbal communication skills in English and French.
• Ability to transform complex information into clear, user-friendly content.
• Experience developing and delivering training materials.
• Strong organizational and stakeholder management skills.
• Proactive, collaborative, and detail-oriented mindset.

Your Main Qualifications

• Minimum 2 years of experience in Knowledge Management, Training, Documentation, or related areas.
• Experience with SharePoint Online, Confluence, and/or ServiceNow.
• Strong proficiency in Microsoft 365 tools.
• Experience working in international environments is a plus.
• ITIL v3/v4 certification is an advantage.

What We Offer

• Multicultural Environment: Work alongside professionals from diverse backgrounds in an international and collaborative workplace.
• Diverse Projects: Support global organizations and contribute to innovative technology-driven initiatives.
• Skill Development: Enhance your technical and professional expertise through continuous learning and hands-on experience.
• Career Growth Opportunities: Benefit from long-term development opportunities within a leading international IT organization.
• Meaningful Impact: Help deliver reliable IT services that support business success and user productivity.

Axians is the VINCI Energies brand dedicated to Information Technology and Digital Transformation. With an international presence and a people-to-people approach, we combine technology, innovation, and proximity to create real impact for organizations and society.

At Axians, we believe that talent does not fit a single profile. We value diversity and promote an inclusive environment where everyone has the opportunity to grow and contribute. If you have a disability or impairment, we are committed to ensuring equal opportunities throughout the recruitment and onboarding process. Whenever needed, we provide reasonable accommodations so that you can participate on an equal basis.

Should you require any accommodation, please contact [e-mail]