Training & Knowledge Specialist

VASS; Brussel Hoofdstad; On-site; EUR 42,000 - 66,000; Full time

Job summary

EUSS-IS, a European Commission contract, is seeking a proactive Training & Knowledge Specialist to support content quality, training initiatives and structured knowledge sharing in an agile Service Delivery environment.

In this role you will ensure training plans are coordinated, materials delivered, and documentation kept up to date across SharePoint Online, Confluence and ServiceNow, while liaising with Consortium employers to align learning needs and improvements.

Qualifications

• Bachelor’s or master’s degree in knowledge management, communications, or related field.
• Minimum 2 years in Training / Knowledge / Document Specialist role.
• Strong MS Office, SharePoint Online, Confluence or ServiceNow proficiency.
• Excellent English and French communication skills, capable of facilitating training.
• Organized, quick learner, agile, and autonomous.
• Collaborative across teams and departments.

Responsibilities

• Assess training needs and research learning resources.
• Develop training materials and deliver sessions.
• Plan and facilitate training to ensure effective learning delivery.
• Track participation and maintain training records.
• Coordinate and respond to training needs across the consortium.
• Maintain knowledge assets across SharePoint Online and other platforms.
• Ensure content is clear and consistent for different audiences.
• Support newsletters and knowledge sharing initiatives.
• Review and update documentation to ensure accuracy.

Skills

Project coordination

Knowledge sharing

Verbal and written communication

Organizational skills

Collaboration across teams

Education

Bachelor's or Master's degree in Knowledge Management or related field

Tools

Microsoft Office

SharePoint Online

Confluence

ServiceNow

Job description

EUSS-IS is a European Commission contract providing operational and business support services for information systems. It ensures the smooth running, maintenance, and development of IT systems that support the Commission’s activities.

At EUSS-IS, we are seeking a proactive and detail-oriented Training & Knowledge Specialist to support content quality, training initiatives, and structured knowledge sharing in an agile, dynamic Service Delivery Management environment. In this role, you will ensure that training and learning initiatives are effectively planned, coordinated, delivered, and continuously improved across the organization, while supporting the creation, refinement, structuring, and accessibility of relevant documentation and learning resources

Description of tasks

Training & Compliance

• Assess training needs and research available learning resources.
• Develop training materials and deliver effective training sessions.
• Plan and facilitate training sessions to ensure timely and effective learning delivery.
• Track participation, progress and completion across Training and Learning initiatives by coordinating with relevant stakeholders, engaging with participants, and maintaining accurate training records and reports.
• Maintain regular communication with the Consortium employers to identify, coordinate and respond to training needs and requests across the Consortium.
• Coordinate and monitor Consortium-wide training programmes, ensuring timely planning, communication, implementation and follow‑up of initiatives (ITIL, Lean Six Sigma and AI Literacy).
• Act as a coordination point for Consortium training initiatives, ensuring alignment between employer requirements, training providers and service needs.
• Support the continuous improvement of training programmes by collecting feedback, monitoring outcomes and identifying opportunities for improvement.
• Coordinate the creation and distribution of the newsletter, gathering relevant updates and content from stakeholders and ensuring timely and engaging communication of different initiatives.
• Promote knowledge sharing by facilitating communication and supporting internal learning communities.
• Ensure compliance with the organization's Knowledge Management Strategy, Communication, Training and Learning policies, and data security regulations.

Document Creation

• Develop and maintain technical and non-technical knowledge assets, based on request.
• Work closely with different stakeholders to enhance documentation by collecting information from various sources (e.g., emails, Teams, meetings) and capturing best practices, process workflows, lessons learned, and project guidelines.
• Tailor content for different audiences, ensuring clarity and consistency.

Document Maintenance

• Ensure proper categorization, accessibility, and usability of knowledge assets across SharePoint Online.
• Organize, update, and publish content using tools like SharePoint, ServiceNow, Confluence.
• Perform content reviews and updates to maintain accuracy, relevance, and alignment with current practices.
• Monitor and execute the implementation of small‑scale documentation projects.
• Review and refine documentation to eliminate gaps, redundancies, and inconsistencies, by applying content standards, including formatting, terminology, and branding, to ensure consistency across all materials.

Knowledge and skills

• Bachelor's or master's degree in an appropriate field (Knowledge Management, Communication Studies, Business Administration, or a related field).
• Minimum 2 years of experience in a Training / Knowledge / Document Specialist role.
• Strong expertise in Microsoft Office (Word, PowerPoint and Excel), in SharePoint online, Confluence, and/or ServiceNow.
• Experience with preparing training material and providing training.
• Excellent verbal and written communication skills in both English and French, with the ability to facilitate training and workshops.
• Organized, quick learner, agile, and autonomous.
• Strong collaboration skills, with the ability to work across teams and departments.

Represent an advantage

• Previous experience within a European environment.