Bilingual Knowledge & Training Specialist (EN/FR)

Brayton Global; Brussel Hoofdstad; On-site; EUR 42,000 - 62,000; Full time

Job summary

Brayton Global is seeking a Training, Knowledge and Document Specialist to coordinate enterprise-wide training and knowledge assets. You will develop materials, deliver sessions, and monitor learning progress, while maintaining SharePoint, Confluence and ServiceNow documentation and ensuring alignment with policies.

You will collaborate across teams, gather feedback, and promote knowledge sharing, ensuring accuracy and accessibility of content for a European environment.

Qualifications

• Bachelor's or master's degree in Knowledge Management, Communication Studies, Business Administration, or related field.
• Minimum 2 years of experience in a Training / Knowledge / Document Specialist role.
• Strong expertise in Microsoft Office (Word, PowerPoint, Excel), in SharePoint online, Confluence, and/or ServiceNow.
• Experience with preparing training material and providing training.
• Excellent verbal and written communication skills in English and French.
• Organized, quick learner, agile, and autonomous.
• Strong collaboration skills, with the ability to work across teams and departments.

Responsibilities

• Assess training needs and research available learning resources.
• Develop training materials and deliver effective training sessions.
• Plan and facilitate training sessions to ensure timely and effective learning delivery.
• Track participation, progress and completion across Training and Learning initiatives by coordinating with relevant stakeholders, engaging with participants, and maintaining accurate training records and reports.
• Maintain regular communication with Consortium employers to identify, coordinate and respond to training needs and requests across the Consortium.
• Coordinate and monitor Consortium-wide training programmes (ITIL, Lean Six Sigma and AI Literacy).
• Act as coordination point for Consortium training initiatives, ensuring alignment between employer requirements, training providers and service needs.
• Support continuous improvement of training programmes by collecting feedback, monitoring outcomes and identifying opportunities for improvement.
• Coordinate the creation and distribution of the newsletter, gathering relevant updates and content from stakeholders and ensuring timely and engaging communication of different initiatives.
• Promote knowledge sharing by facilitating communication and supporting internal learning communities.
• Ensure compliance with the organization's Knowledge Management Strategy, Communication, Training and Learning policies, and data security regulations.
• Develop and maintain technical and non-technical knowledge assets, based on request.
• Work closely with different stakeholders to enhance documentation by collecting information from various sources and capturing best practices, process workflows, lessons learned, and project guidelines.
• Tailor content for different audiences, ensuring clarity and consistency.
• Ensure proper categorization, accessibility, and usability of knowledge assets across SharePoint Online.
• Organize, update, and publish content using tools like SharePoint, ServiceNow, Confluence.
• Perform content reviews and updates to maintain accuracy, relevance, and alignment with current practices.
• Monitor and execute the implementation of small-scale documentation projects.
• Review and refine documentation to eliminate gaps, redundancies, and inconsistencies, by applying content standards, including formatting, terminology, and branding.

Skills

Training coordination

Knowledge management

Communication skills

Autonomous

Collaboration

Education

Bachelor's or Master's in KM / Comms / Business

Tools

Microsoft Office

SharePoint Online

Confluence

ServiceNow

Job description

Brayton Global is seeking a Training, Knowledge and Document Specialist to coordinate enterprise-wide training and knowledge assets. You will develop materials, deliver sessions, and monitor learning progress, while maintaining SharePoint, Confluence and ServiceNow documentation and ensuring alignment with policies.

You will collaborate across teams, gather feedback, and promote knowledge sharing, ensuring accuracy and accessibility of content for a European environment.