Key Account Manager - fintech

Chift; Brussel; Hybride; EUR 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Meal voucher

Insurance

Phone budget

Mobility budget

Flexible days off

ESOP

Résumé du poste

Chift is seeking a Key Account Manager to own our most strategic international clients. You will partner directly with the CEO and leadership to shape how we collaborate with Europe’s fintech and SaaS leaders, driving NR R and multi-year deals.

You’ll be the single owner of top accounts, translating client needs into roadmap priorities and building joint go-to-market plays across Europe. Fluency in English is essential; French/Dutch a plus, with Brussels HQ and travel across Europe.

Qualifications

• 5+ years in Key Account Management, Strategic Account Management, or CS leadership managing enterprise fintech/B2B SaaS accounts.
• Excellent communication, negotiation, and relationship-building skills.
• Fluent English; French and/or Dutch are a strong plus.
• Comfortable discussing APIs, webhooks, and integration architecture; no coding required.
• Startup-ready mindset with ability to navigate ambiguity and changing priorities.

Responsabilités

• Own top international accounts and be the single point of contact for strategic relationships.
• Drive expansion, NR R, and account health with renewals and upsells.
• Translate client needs into product roadmap priorities with cross-functional teams.
• Create joint go-to-market plays with clients or partners.
• Own commercial outcomes and report to founders on key metrics.

Connaissances

Communication

Negotiation

Relationship building

English fluency

French or Dutch (plus)

APIs & integration concepts

Outils

Claude

Description du poste

We're hiring a Key Account Manager to own our most strategic international clients. The fintechs and SaaS leaders setting the pace of European finance have chosen Chift as the infrastructure powering their financial connectivity, and they expect a partner who matches their ambition. You'll be that partner.

You’ll work directly with the CEO and the leadership team, shape the playbook for how we partner with category leaders across Europe, and carry direct ownership of the commercial outcomes that flow from these accounts. The role exists because financial connectivity is becoming the most critical infrastructure layer of the next decade, and the relationships you’ll build are the ones that decide who wins it.

You’ll be the single owner of our top international accounts and the bridge between them and the rest of Chift:

• Own the strategic relationship. You’re the trusted advisor and single point of contact for our largest international accounts. You’re as comfortable working with product and integration managers on day‑to‑day topics as you are walking into a C‑level conversation about partnership, roadmap alignment, or strategic expansion. You’ll proactively engage decision‑makers at this level rather than waiting for them to come to you.

• Drive expansion. NRR, expansion revenue, and strategic account health for the international portfolio sit on your shoulders. You’ll find new use cases, new connectors, and new commercial surface inside each account, then turn that into renewals, upsells, and multi‑year deals.

• Be the voice of the client inside Chift. Work hand‑in‑hand with product, engineering and the rest of the CS team to translate client needs into roadmap priorities, and unblock anything that gets in the way.

• Build joint go‑to‑market plays. When a top fintech wants to co‑market, co‑launch, or publish a flagship case study with Chift, you make it happen.

• Own the numbers. NRR, expansion revenue, and strategic account health for the international portfolio sit on your shoulders. You report directly to the founders on these metrics.

Attractive package (competitive salary, meal voucher, insurance, phone budget, mobility budget, flexible days off, etc.)

ESOP (Employee Stock Options), because we want you to own a piece of what you’re building

A portfolio of the most exciting fintechs in Europe (Wise, Revolut, Pleo, Mollie and more) and the chance to build relationships with the operators defining the future of finance.

Crazy Learning curve: a varied job allowing you to juggle with different projects & technologies and a direct link to the founders.

Wellness/sport allowance with Gymlib

Experience in one of the fastest-growing fintech in Europe

A great atmosphere(apéro, lunches and activities to celebrate each milestone together)

Flexible working hours and office/remote mix

Experience

5+ years as Key Account Manager, Strategic Account Manager, or Customer Success leader managing enterprise accounts in fintech, embedded finance, or B2B SaaS. Bonus points for experience with accounting platforms.

Skills

Excellent communication, negotiation, and relationship‑building skills.

Technical appetite

Comfortable in conversations with product managers and engineers about APIs, webhooks and integration architecture. You don’t need to write code, but you should be able to understand (or learn very fast) key technical concepts.

Fintech oriented

You are familiar with numbers and already know the basics of accounting. You have a deep understanding and enthusiasm for the B2B SaaS industry and fintech.

Startup‑ready

You’ve worked in or close to a fast‑moving startup or scale‑up. You’re comfortable with ambiguity, changing priorities, and shaping the role as you go.

Languages

Fluent English, written and spoken. Most of your clients operate in English daily. French and/or Dutch is a strong plus, both for our Brussels HQ and to navigate the wider European market.

Location

Brussels‑based or willing to relocate. Expect regular travel to clients across Europe.

AI‑native

You already use Claude (or other), AI agents, and similar tools in your daily work.