Account Manager

Vivid Resourcing; Gent; Sur place; EUR 45 000 - 60 000; Plein temps

Avantages offerts par ce poste

Portfolio ownership

Competitive salary

Training budget

International team

Résumé du poste

Vivid Resourcing in Ghent is seeking an Account Manager to own a European client portfolio and act as the primary contact for customers. You will build strong relationships, conduct regular meetings, and drive retention and growth across accounts.

The role requires 2–7 years in account management or similar client-facing roles, plus fluent Dutch and English. SaaS experience and CRM proficiency are important; French/German are advantageous.

Qualifications

• 2–7 years in Account Management, Customer Success, Sales, or client-facing roles.
• Experience in SaaS, B2B technology, or similar environment preferred.
• Excellent Dutch and English communication skills; French/German a plus.
• Strong relationship-building and commercial mindset; proactive about opportunities.

Responsabilités

• Own a portfolio of clients and be the primary point of contact.
• Build and maintain strong, long-term customer relationships.
• Meet clients regularly, virtually and in person.
• Drive retention, satisfaction and account growth.
• Identify risks, opportunities and upsell/renewal potential.
• Support onboarding of smaller customers and coordinate with teams.
• Represent the voice of the customer internally and monitor KPIs.

Connaissances

Dutch language

English language

Relationship building

CRM proficiency

Opportunity identification

Outils

CRM systems

Description du poste

Are you passionate about building strong client relationships, identifying growth opportunities, and becoming a trusted partner to your customers?

We’re looking for a proactive Account Manager to join a fast-growing European technology company based in Ghent.

About the company

Our client is an international B2B technology company using AI, automation, and digital solutions to help businesses improve their financial and operational processes.

The organization works with customers across multiple European markets and industries and is continuing to grow its international presence.

The role

As an Account Manager, you’ll take ownership of a portfolio of clients and become their primary point of contact.

You will:

• Build and maintain strong, long-term customer relationships.
• Meet clients regularly, both virtually and in person.
• Drive customer retention, satisfaction, and account growth.
• Identify risks, opportunities, and potential areas for expansion.
• Identify and develop upselling and renewal opportunities.
• Support the onboarding of smaller customers.
• Work closely with Support, Implementation, Product, and Operations teams.
• Represent the voice of the customer internally.
• Monitor account performance, customer engagement, and key KPIs.
• Proactively identify ways to increase customer value.

What we’re looking for

• 2–7 years of experience in Account Management, Customer Success, Sales, or another client-facing role.
• Experience in SaaS, B2B technology, or a comparable environment is preferred.
• Excellent Dutch and English communication skills.
• French and/or German is a strong advantage.
• Strong relationship-building and communication skills.
• Structured, organized, and comfortable managing multiple accounts.
• Commercial mindset with a proactive approach to identifying opportunities.
• Comfortable working with CRM and customer management tools.
• Experience or interest in fintech, financial services, credit management, or accounts receivable.
• Experience discussing contracts, financial figures, or outstanding payments with customers.
• An interest in AI and automation within business processes.

What’s on offer

• A key role within a growing European technology company.
• Ownership and autonomy over your own customer portfolio.
• Competitive salary and benefits package.
• Training budget and opportunities for professional development.
• An international working environment.

If you enjoy building trusted relationships, understanding customer needs, and turning those relationships into long-term business growth, this could be a great next step.