Customer Success Manager

Chift; Brussel; Hybride; EUR 55 000 - 85 000; Plein temps

Avantages offerts par ce poste

Meal voucher

Insurance

Phone budget

Mobility budget

Flexible days off

ESOP

Wellness/ Gymlib

Résumé du poste

Chift is seeking a Customer Success Manager to partner with B2B SaaS clients, guiding onboarding, adoption, and go-to-market integrations to drive value.

You will work cross-functionally with sales, product, and marketing, identify upsell opportunities, and advocate for customers, helping them grow while Chift grows.

Qualifications

• 2–5 years in Customer Success, Account Management, Partnerships, or other client-facing roles in SaaS/tech.
• Fluent in English; proficient in French, Dutch, German, or Spanish.

Responsabilités

• Ensure smooth onboarding and product adoption.
• Help clients market integrations as a competitive advantage.
• Advise strategically on integrations and GTM strategy.
• Drive mutual growth for clients and Chift.
• Be the voice of the customer and share feedback with product/tech teams.
• Identify upsell opportunities and guide clients to expand usage.

Connaissances

Customer Success

Account Management

Partnerships

SaaS

English

Outils

APIs

Description du poste

As a Customer Success Manager, you’ll play a strategic and operational role. Your job is not just to support, but to partner. In many B2B SaaS companies, this would be seen as a partnership role: you’ll help our clients leverage Chift to power their own product, fuel their growth, and stand out in their market. It is a purely win-win relationship because the more our client grow, the more we grow with them, since they often make money out of Chift.

You’ll:

• Ensure smooth onboarding and product adoption
• Help them market integrations as a competitive advantage
• Act as an expert advisor on integrations and go-to-market strategy
• Drive mutual growth for our clients and Chift

• Guide onboarding: Support clients during implementation so they can quickly get value from Chift (with the help of our Solution Engineers)
• Drive adoption: Make sure integrations are activated and used effectively. Align the roadmap with our client’s needs and make sure they take the most out of Chift.
• Advise strategically: Help clients use integrations as a sales & marketing asset
• Be the voice of the customer: Share feedback with our product and tech teams to help us improve
• Identify growth opportunities: Spot upsell paths and help clients go further with Chift
• Solve proactively: Get ahead of issues and guide clients with calm, clarity, and confidence
• Collaborate internally: Work closely with sales, product, and marketing to offer a 360° client experience

• Attractive package (competitive salary, meal voucher, insurance, phone budget, mobility budget, flexible days off, etc.)
• Employee Stock Options program (ESOP) giving you the possibility to become shareholder
• Crazy Learning curve: a varied job allowing you to juggle with different projects & technologies
• Wellness/sport allowance with Gymlib
• Experience in a young, fast-growing tech start-up and a great atmosphere (apéro, lunches and activities to celebrate each milestone together)
• Flexible working hours and office/remote mix
• A foot in one of Europe’s fastest-growing B2B SaaS companies

Experience: 2–5 years in Customer Success, Account Management, Partnerships, or other client-facing roles in SaaS/techLanguages: fluent in English AND at least French, Dutch, German or Spanish.Tech-savvy: Familiarity with APIs, software integration, and an understanding of accounting/financial tools. Or at least curious about these subjects.Fintech curiosity: You don’t need to be an accountant, but you’ll hear a lot about accounting and finance-related topics.People person: You like building trust, finding solutions, and making your clients shineCustomer-Centric Mindset: You genuinely enjoy helping clients succeed and are driven by their success.Drive: Ambitious, goal-oriented, and able to thrive in a fast-paced, high-pressure environment.Startup mindset: Autonomous, hands-on, structured, and adaptableAI-native: You already use Claude (or other), AI agents, and similar tools in your daily work.