Key Account Manager

Chift API; Brussel; Hybride; EUR 80 000 - 120 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Meal voucher

ESOP

Mobility budget

Flexible hours

Office/remote mix

Résumé du poste

Chift is seeking a high-impact Key Account Manager to lead our most strategic international fintech and SaaS clients from Brussels. You will own executive relationships, translate client needs into product priorities, and drive multi-year expansions with a focus on NR revenues and account health.

You’ll collaborate with product, engineering, and the CS team, shaping strategic partnerships across Europe. You will engage senior stakeholders, walk into C-level conversations, and create go-to-market

Qualifications

• 5+ years in Key Account/Strategic Account Management or senior CS in fintech, embedded finance, or B2B SaaS.
• Excellent communication, negotiation, and relationship-building skills.
• Technical appetite: comfortable discussing APIs and integration concepts with product/engineering teams.
• Fintech oriented with understanding of accounting basics and B2B SaaS.
• Startup-ready: comfortable with ambiguity and fast-moving environments.

Responsabilités

• Own the strategic relationship with our largest international accounts and lead executive conversations.
• Drive expansion: renewals, upsells, and multi-year deals while monitoring NRR and account health.
• Be the voice of the client inside Chift and translate needs into roadmap priorities.
• Build and execute joint go-to-market plays with clients and partners.
• Own the commercial outcomes and report progress to the founders.

Connaissances

Communication

Negotiation

Relationship building

APIs & Webhooks

Fintech familiarity

Startup experience

English proficiency

French/Dutch advantage

Outils

APIs

Webhooks

Integration architecture

Description du poste

At Chift, we're building the financial integration layer for software companies and AI agents.

Founded in 2022, Chift is a fast-growing startup backed by strong investors, already working with hundreds of B2B SaaS, including public companies and many unicorns

Our platform lets B2B software companies and AI agents unlock their potential with connectivity. Thanks to a unified API, our clients are able to connect with dozens of financial software at once, instead of spending years building integrations themselves.

Our clients are some of the biggest fintechs in Europe such as Qonto, Pennylane, Wise, Revolut, Square, and many others.

Our ambition: become the European leader of financial integration

Tasks

We're hiring a Key Account Manager to own our most strategic international clients. The fintechs and SaaS leaders setting the pace of European finance have chosen Chift as the infrastructure powering their financial connectivity, and they expect a partner who matches their ambition. You'll be that partner.

You'll work directly with the CEO and the leadership team, shape the playbook for how we partner with category leaders across Europe, and carry direct ownership of the commercial outcomes that flow from these accounts. The role exists because financial connectivity is becoming the most critical infrastructure layer of the next decade, and the relationships you'll build are the ones that decide who wins it.

The role is a mix of high-stakes project management, customer care and commercial alignmment.

Some non-exhaustive tasks you'll perform:

• Own the strategic relationship. You're the trusted advisor and single point of contact for our largest international accounts. You're as comfortable working with product and integration managers on day-to-day topics as you are walking into a C-level conversation about partnership, roadmap alignment, or strategic expansion. You'll proactively engage decision-makers at this level rather than waiting for them to come to you.
• Drive expansion. NRR, expansion revenue, and strategic account health for the international portfolio sit on your shoulders. You'll find new use cases, new connectors, and new commercial surface inside each account, then turn that into renewals, upsells, and multi-year deals.
• Be the voice of the client inside Chift. Work hand-in-hand with product, engineering and the rest of the CS team to translate client needs into roadmap priorities, and unblock anything that gets in the way.
• Build joint go-to-market plays. When a top fintech wants to co-market, co-launch, or publish a flagship case study with Chift, you make it happen.
• Own the numbers. NRR, expansion revenue, and strategic account health for the international portfolio sit on your shoulders. You report directly to the founders on these metrics.

Requirements

• Experience: 5+ years as Key Account Manager, Strategic Account Manager, or Customer Success leader managing enterprise accounts in fintech, embedded finance, or B2B SaaS. Bonus points for experience with accounting platforms.
• Skills: Excellent communication, negotiation, and relationship-building skills.
• Technical appetite: Comfortable in conversations with product managers and engineers about APIs, webhooks and integration architecture. You don't need to write code, but you should be able to understand (or learn very fast) key technical concepts.
• Fintech oriented: you are familiar with numbers and already know the basics of accounting. You have a deep understanding and enthusiasm for the B2B SaaS industry and fintech.
• Startup-ready: You've worked in or close to a fast-moving startup or scale-up. You're comfortable with ambiguity, changing priorities, and shaping the role as you go.
• Languages: Fluent English, written and spoken. Most of your clients operate in English daily. French and/or Dutch is a strong plus, both for our Brussels HQ and to navigate the wider European market.
• Location: Brussels-based or willing to relocate. Expect regular travel to clients across Europe (London, Amsterdam, Berlin)
• AI-native: You already use Claude (or other), AI agents, and similar tools in your daily work.

Benefits

• Attractive package (competitive salary, meal voucher, insurance, phone budget, mobility budget, flexible days off, etc.)
• ESOP (Employee Stock Options), because we want you to own a piece of what you're building
• A portfolio of the most exciting fintechs in Europe and the chance to build relationships with the operators defining the future of finance.
• Learning curve: a varied job allowing you to juggle with different projects & technologies and a direct link to the founders.
• Wellness/sport allowance with Gymlib
• Experience in one of the fastest-growing fintech in Europe
• A great atmosphere (apéro, lunches and activities to celebrate each milestone together)
• Flexible working hours and office/remote mix
• If you're passionate about the tech environment and more specifically about fintech, this is a dream job. You will work alongside some of the most exciting tech companies in the world, at the very heart of peak fintech innovation.