Key Account Manager

Resideo; Oost-Vlaanderen; On-site; EUR 70,000 - 95,000; Full time

Benefits offered by this job

Car allowance or company car

Commission & incentive scheme

Career development opportunities

Product, technical and sales training

Collaborative culture

Job summary

ADI Global Distribution Belgium is seeking a proactive Key Account Manager to oversee strategic relationships with key clients in Belgium, ideally Ghent. You will manage large-scale accounts in the electronic security distribution sector, driving growth and ensuring high customer satisfaction as the main contact in country.

You will lead strategic growth for international accounts, collaborate with Benelux leadership, and use Salesforce, SAP, and internal tools to optimize pricing and margins.

Qualifications

• 5+ years of Outside Sales experience.
• Strong understanding of electronic security solutions, products, and market dynamics.
• Exceptional customer service and relationship-building skills
• Excellent communication, negotiation, and interpersonal skills.
• Fluent in Dutch, French and English languages.
• Willingness to travel within EMEA for client meetings and industry events.
• Experience of working in a corporate environment to manage the internal and external stakeholders
• Solid MS Office skills (Word, Excel, Outlook, PowerPoint) and Salesforce experience.

Responsibilities

• Primary Account Contact: Be the main point of contact for ADI and selected International Account customers in your country, building close relationships, and delivering first‑class customer experience.
• Strategic Growth Planning: Develop and manage account-based strategies which allow the Regional Account Specialists and store teams to drive revenue and margin growth in the local area.
• Customer Lifetime Value: Unlock customers' potential through the value proposition of ADI to leverage the value of the customer lifetime.
• Credit & Collections Support: Work with ADI’s Credit department and customer AP contacts to avoid credit holds in the first instance and keep accounts healthy.
• Tools: Use internal tools to manage vendor pricing for evaluating and enabling margin growth strategies. (SFDC, PROS Guidance, SAP )
• Account Profiling: Maintain up-to-date profiles by utilizing Profile Sheets and in-house documentation to guide sales strategy and tactics.
• Exclusive Brands Strategy: Develop and implement a strategy for expanding use of ADI’s Exclusive Brands within every National Account group you are responsible for.
• Opportunity Management: Manage opportunities using Salesforce, keep the pipeline active, and follow up diligently through WAYBE (What Are You Buying Elsewhere) accountability. (SFDC Reporting)

Skills

Outside Sales

Security solutions knowledge

Customer service

Communication skills

Negotiation

Multilingual (Dutch, French, English)

Travel willingness (EMEA)

MS Office

Salesforce experience

Tools

Salesforce

MS Office

Job description

ADI Global Distribution is the leading global wholesale distributor of electronic security, AV and low‑voltage products. For over 25 years, ADI has supported installers, integrators and trade professionals with industry‑leading solutions and exceptional service. With 200+ locations across 17 countries, ADI continues to expand its footprint, scale and reputation within the security and low‑voltage distribution market.

ADI Global Distribution now have the opportunity for a proactive and results‑orientated Key Account Manager to oversee and develop strategic relationships with our key clients across in Belgium. Ideally you will live or be in a commutable distance to Ghent, Belgium.

This role involves managing large-scale accounts within the electronic security distribution sector, ensuring customer satisfaction, and driving business growth through tailored solutions and excellent service.

You will be the main point of contact that is responsible for the overall relationship in your Belgium, with the leadership of select International Accounts customers and our Benelux leadership team.

You will be accountable for leading strategic growth in assigned international accounts.

JOB DUTIES:

Primary Account Contact: Be the main point of contact for ADI and selected International Account customers in your country, building close relationships, and delivering first‑class customer experience.

Strategic Growth Planning: Develop and manage account-based strategies which allow the Regional Account Specialists and store teams to drive revenue and margin growth in the local area.

Customer Lifetime Value: Unlock customers' potential through the value proposition of ADI to leverage the value of the customer lifetime.

Credit & Collections Support: Work with ADI’s Credit department and customer AP contacts to avoid credit holds in the first instance and keep accounts healthy.

Tools: Use internal tools to manage vendor pricing for evaluating and enabling margin growth strategies. (SFDC, PROS Guidance, SAP )

Account Profiling: Maintain up-to-date profiles by utilizing Profile Sheets and in-house documentation to guide sales strategy and tactics.

Exclusive Brands Strategy: Develop and implement a strategy for expanding use of ADI’s Exclusive Brands within every National Account group you are responsible for.

Opportunity Management: Manage opportunities using Salesforce, keep the pipeline active, and follow up diligently through WAYBE (What Are You Buying Elsewhere) accountability. (SFDC Reporting)

YOU MUST HAVE:

• 5+ years of Outside Sales experience
• Strong understanding of electronic security solutions, products, and market dynamics.
• Exceptional customer service and relationship-building skills
• Excellent communication, negotiation, and interpersonal skills.
• Fluent in Dutch, French and English languages.
• Willingness to travel within EMEA for client meetings and industry events.
• Experience of working in a corporate environment to manage the internal and external stakeholders
• Solid MS Office skills (Word, Excel, Outlook, PowerPoint) and Salesforce experience

WE VALUE:

• Strong communication, negotiation and relationship‑building skills.
• Established relationships with Local Managers and Local Account Specialists.
• Excellent communication and presentation skills Strong organizational skills including prioritizing, scheduling, time management, and meeting deadlines
• Strong listening skills and attention to detail. Proven history of meeting or exceeding sales objectives (Topline & Margin) Proven ability to cold call customers to obtain new business.
• Ability to demonstrate a high level of ownership, work well with little to no supervision, be results-driven, self-motivated & experience in negotiating with key stakeholders at leading enterprise companies

WHAT’S IN IT FOR YOU:

• Competitive base salary plus car allowance or company car.
• Attractive commission and market‑leading sales incentive scheme.
• Opportunity to build a long‑term career within a global, industry‑leading organisation.
• Comprehensive product, technical and sales training.
• Supportive, collaborative culture focused on performance, innovation and customer excellence

#LI-REMOTE

#LI-KN1

ADI is a leading global distributor and solutions provider of security, AV, and smart living technologies, helping professionals deliver smarter, safer, and more connected experiences for homes and businesses around the world. Through trusted brands, exclusive solutions, and strong industry partnerships, ADI supports more than 110,000 customers across residential and commercial markets globally. From security and video surveillance to networking, audio, automation, fire, and connected technologies, ADI offers a broad portfolio of products, services, and software designed to support the evolving needs of integrators, installers, and technology professionals. With a global team spanning operations, sales, supply chain, digital, customer experience, engineering, and more, ADI combines deep industry expertise with innovation and service to help customers grow and succeed in an evolving industry. At ADI, our teams help create the technologies, partnerships, and experiences that keep people connected, protected, and supported every day. Learn more at www.adiglobal.com.

You can find out more about how the talent community works here: ADI Talent Community Terms.

ADI is an equal opportunity employer. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. ADI complies with applicable equal employment laws in all countries where we do business.

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