Account Manager

LiveWords B.V.; Brussel Hoofdstad; On-site; EUR 50,000 - 80,000; Full time

Job summary

Acolad is seeking an experienced account professional based in Belgium to drive revenue growth by managing key client relationships.

This role requires fluency in Dutch and experience in account management, with a focus on upselling and cross-selling to enhance client satisfaction and retention. Successful candidates will have a solid background in technology-related business environments.

Qualifications

• At least 5 years experience in account management or business development.
• Proven track record of managing and growing enterprise accounts.
• Experience in the technology sector and tech-driven solutions.

Responsibilities

• Build strong client relationships through regular contact.
• Drive upsell and cross-sell opportunities.
• Manage day-to-day account needs and requests.
• Monitor account health and mitigate risks.
• Keep CRM data, pipeline, and forecasts up to date.

Skills

Dutch (native or fluent)

French (good command preferred)

English (solid proficiency)

Sales management tools (e.g., Salesforce)

Job description

Acolad is the global leader in content and language solutions. Its mission is to support companies in every industry to scale across markets and enable growth through cutting-edge technology and localization expertise. Established in 1995, the group is present in 22 countries across Europe, North America and Asia, with over 1.600 employees supported by a network of +10.000 linguists around the world.

At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed.
Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. We are continuously looking for new talent (like you!) to support our mission to drive growth and innovation across some of the world’s leading brands.

The role is based in Belgium and will cover the Belgian market and international accounts managed by Acolad’s Belgian division.

As a hands-on, sales-focused account professional, you will be responsible for driving revenue growth within your portfolio by building strong customer relationships and actively converting opportunities into tangible business results.

This role requires a proactive, high-touch approach, combining practical account management with direct selling, upselling, and cross-selling activities.

You will work closely with clients to understand their needs, address risks early, and consistently identify ways to expand the partnership while keeping a clear focus on execution and pipeline growth.

Key Responsibilities

• Build strong client relationships through regular contact
• Drive upsell and cross-sell opportunities
• Manage day-to-day account needs and requests
• Monitor account health and mitigate risks
• Coordinate with internal teams to ensure smooth delivery
• Keep CRM data, pipeline, and forecasts up to date
• Support issue resolution and client satisfaction
• Grow revenue within assigned accounts
• Execute clear actions from account plans
• Contribute to business reviews and follow-ups
• Track performance (revenue, risks, opportunities)
• Ensure high customer satisfaction and retention

Requirements

Native or fluent in Dutch, with good command of French preferred, and solid proficiency in English

• At least 5 years experience in a similar account management or business development position, with a proven track record of managing and growing large, complex and enterprise accounts (across diverse industries);
• Experience working in the technology sector, with familiarity with tech-driven solutions and environments
• Strong, operational knowledge of sales management tools (e.g. Salesforce);
• Ability to spend time on-site in our Brussels office

Acolad is committed to creating a diverse and equitable workforce. We believe that diversity, equity, and inclusion in all its forms—gender, age, disability, marital status, ethnic or social origin, religion, belief, or sexual orientation—enrich the workplace. It opens opportunities for individuals to express their talents, both individually and collectively, and strengthens our ability to adapt to a changing world. As an equal opportunity employer, we welcome and consider applications from all qualified candidates, regardless of their backgrounds.