Junior Support Engineer

Chift; Brussel; Hybride; EUR 38 000 - 52 000; Plein temps

Avantages offerts par ce poste

Flexible work schedule

Office/Remote mix

Meal vouchers

Mobility budget

Equity in future funding rounds

Résumé du poste

Chift is seeking a hands-on support engineer to be in direct contact with customers and their technical teams. You will handle 1st- and 2nd-line issues, troubleshoot APIs and sync problems, and contribute to building a robust self-service portal.

You will work with the connector backend team and the customer success team, with a flexible hybrid schedule and opportunities for growth, equity in future funding rounds, and a collaborative startup atmosphere.

Qualifications

• 2y of engineering or technical support experience.
• Ability to troubleshoot and resolve end-user issues.
• Good communication with customers and technical teams.

Responsabilités

• Provide 1st- and 2nd-line support to customers and end-users.
• Handle tickets related to application issues (sync, API, etc.).
• Troubleshoot problems and reproduce issues with customers’ tech teams.
• Improve support processes and procedures.
• Document problems and solutions for a self-service portal.
• Collaborate with founders and experienced team members to grow the company.

Connaissances

Tech support

Python

APIs

Postman

Customer communication

French

Dutch

English

Outils

Postman

Description du poste

You will have a key role in our company as you will be in direct relation with our customers helping them to enjoy a perfect ride with Chift. We are looking for someone who is willing to take on responsibilities with a focus on troubleshooting and resolving end-user problems.

At Chift, you work both with the connector team (back-end) and our customer success team.

In your daily work, you will be mostly in contact with our clients’ technical team.

Here is an overview (not exhaustive) of your responsibilities:

• Support of our customers (1st-line) & 2nd line support for end-users
• Handle tickets related to issue with our applications: sync issues, api issues, …
• Troubleshooting
• Improve our processes & procedures related to support
• Documentation of problems & solutions, helping to build the perfect self-service portal for customers

• Support from experienced team members including founders.
• Opportunity to grow with the company and explore other roles.
• Experience in a young, rapidly growing tech startup and a great atmosphere.
• Flexible work schedule and a mix of office/remote work.
• Attractive package (salary, meal vouchers, eco-vouchers, mobility budget, flexible vacation days , etc.).
• Possibility of accessing equity in the next funding round.
• A good atmosphere in a startup means: afterworks, teambuildings, and activities to celebrate each important milestone together.

• 2y of engineering or technical support experience
• Developing skills: knowledge of Python and APIs is wanted
• Comfortable using tooling like Postman to reproduce issues our customers face
• Bonus: we are working with Pylon internally. If you are already familiar with this tool, it is a huge advantage. If not, that is normal.
• Love working with customers and have good communication skills
• Thirst for knowledge; you love challenges and are eager to learn new things. Moreover, you want to understand the different technologies used to have a good overall view of the solution.
• Startup enthusiast: the environment is more rock and roll than a corporate job. You need to be open-minded, resourceful, curious, and enjoy collaboration. A first startup experience is a plus, but not a must
• Having an ownership and "doer" spirit: the small size of the team will allow you to take the lead on different subjects
• Language: French or Dutch native with a good English proficiency. Speaking Spanish is the cherry on the cake.