Junior Support Engineer - Troubleshooting & Customer Success

Chift; Brussel; Hybrid; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Flexible work schedule

Office/Remote mix

Meal vouchers

Mobility budget

Equity in future funding rounds

Job summary

Chift is seeking a hands-on support engineer to be in direct contact with customers and their technical teams. You will handle 1st- and 2nd-line issues, troubleshoot APIs and sync problems, and contribute to building a robust self-service portal.

You will work with the connector backend team and the customer success team, with a flexible hybrid schedule and opportunities for growth, equity in future funding rounds, and a collaborative startup atmosphere.

Qualifications

• 2y of engineering or technical support experience.
• Ability to troubleshoot and resolve end-user issues.
• Good communication with customers and technical teams.

Responsibilities

• Provide 1st- and 2nd-line support to customers and end-users.
• Handle tickets related to application issues (sync, API, etc.).
• Troubleshoot problems and reproduce issues with customers’ tech teams.
• Improve support processes and procedures.
• Document problems and solutions for a self-service portal.
• Collaborate with founders and experienced team members to grow the company.

Skills

Tech support

Python

APIs

Postman

Customer communication

French

Dutch

English

Tools

Postman

Job description

Chift is seeking a hands-on support engineer to be in direct contact with customers and their technical teams. You will handle 1st- and 2nd-line issues, troubleshoot APIs and sync problems, and contribute to building a robust self-service portal.

You will work with the connector backend team and the customer success team, with a flexible hybrid schedule and opportunities for growth, equity in future funding rounds, and a collaborative startup atmosphere.