IT Incident & Continuity Manager

Editx; Brussel; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

Editx is seeking a professional in Brussels for managing major IT incidents, leading the Major Incident process, and enhancing Disaster Recovery strategies. This role encompasses ownership of IT service incidents, ensuring rapid service restoration, and continually improving problem management processes.

The ideal candidate will collaborate with IT and business teams, ensuring critical services are restored efficiently. Strong leadership and communication skills are essential for success in this role.

Qualifications

• Experience in IT service management and incident response.
• Strong leadership and coordination skills.
• Ability to communicate effectively with stakeholders.

Responsabilités

• Manage major IT incidents impacting critical services.
• Coordinate the Major Incident process from detection to resolution.
• Drive structural improvements to enhance service continuity.

Description du poste

Major Incident Management:

• You take full ownership of the end-to-end management of major IT incidents impacting critical services.
• Leading and coordinating the Major Incident process from detection to resolution
• Mobilising the right technical experts and stakeholders to restore services quickly
• Ensuring clear, structured, and timely communication with users and stakeholders
• Driving rapid service restoration while ensuring longer-term corrective actions are defined and implemented
• Managing related change activities
• Documenting incidents in ITSM tools and leading post-incident reviews
• Ensuring root causes are identified and addressed through structured problem-solving

Problem Management:

• You are responsible for the effective management and continuous improvement of the Problem Management process.
• Reviewing and improving the current process to ensure consistent application across the organisation
• Defining clear governance, standards, and ways of working
• Ensuring recurring incidents are analysed and permanently resolved
• Driving structural improvements to reduce operational disruptions

Disaster Recovery & Continuity:

• Identifying risks that could impact critical services
• Designing and maintaining disaster recovery procedures and plans
• Organising and validating regular recovery tests
• Coordinating with IT and business teams to ensure fast recovery of services
• Minimising downtime and data loss in case of incidents or crises