Infrastructure Tech Support Engineer (2nd Line) - Belgium

Accenture Belgium; Brussel; On-site; EUR 42,000 - 54,000; Full time

Job summary

Accenture Belgium is seeking an Infrastructure Technical Support Engineer to support users at our Brussels and Leuven offices. You will handle second line IT support, smartphone management, laptop replacements and basic hardware repairs.

The role emphasizes process improvement, automation, and inventory reconciliation, with opportunities to develop Microsoft certifications and ITIL knowledge. Candidates should have ICT administration education, up to 3 years experience, fluent English, Dutch or

Qualifications

• ICT administration degree or equivalent with up to 3 years’ experience
• Knowledge of iOS and Android platforms
• Fluent in English with Dutch or French as a plus
• Microsoft certifications or plan to obtain; ITIL Foundation Certification planned
• Belgian Driver’s license B; willingness to work across Accenture locations
• Customer-friendly, stress-resilient, eager to learn; team player or independent
• Willing to pursue MS certification and speak before small audiences

Responsibilities

• Provide second line IT support to users at Brussels and Leuven offices
• Support smartphones and organize replacement programs
• Replace laptops and perform simple hardware repairs
• Process support requests and review/automatize processes
• Inventory and asset reconciliation

Skills

Customer service

Teamwork

English

Dutch/French language skills

Public speaking

Willing to learn

Problem solving

Education

ICT administration degree

ITIL Foundation Certification

Windows 11 / Microsoft 365 certification

Belgian Driver’s license B

Tools

Windows 11 MD100

Microsoft 365

Job description

Accenture Belgium is seeking an Infrastructure Technical Support Engineer to support users at our Brussels and Leuven offices. You will handle second line IT support, smartphone management, laptop replacements and basic hardware repairs.

The role emphasizes process improvement, automation, and inventory reconciliation, with opportunities to develop Microsoft certifications and ITIL knowledge. Candidates should have ICT administration education, up to 3 years experience, fluent English, Dutch or