IT Support Engineer Mobile/Onsite

Computacenter AG & Co. oHG; Zaventem; Sur place; EUR 40 000 - 55 000; Plein temps

Résumé du poste

A leading IT infrastructure services provider in Belgium is looking for an IT Support Engineer Mobile/Onsite. The ideal candidate will provide user support, troubleshoot software and hardware issues, and manage tickets. Strong customer service skills, hands-on technical expertise, and good communication skills in English are necessary. This role offers a dynamic environment with opportunities for growth and collaboration.

Qualifications

• Expert in dealing with customers at all levels.
• Hands-on technical skills and great interpersonal skills.
• Good administrative experience and focus on data accuracy.
• Experience in a corporate IT environment is an asset.

Responsabilités

• Provide 1st and 2nd line on-site user support.
• Analyse incidents, problems, and service requests.
• Troubleshoot software and hardware issues.
• Manage tickets in the IT ticketing tool.
• Collaborate with the expert team for incident management.

Connaissances

Customer service skills

Microsoft Applications

Mobile device support

Communication skills in English

Attention to detail

Time management

Outils

Ticketing tools

SCCM

Description du poste

IT Support Engineer Mobile/Onsite

Location: Belgium - Zaventem | Job-ID: 201630 | Contract type: | Business Unit: System Engineering & Technicians

Life on the team

Are you passionate about IT and dealing with customers at all levels? Do you have basic hardware/software break-fix experience? If so, then we would like to discuss your next career move! We are always looking for IT Support Engineers to join our dynamic Technical Resource Group team. You can choose to have different assignments at different locations with several of our customers as a mobile engineer or you can choose to be on‑site based at one of our key customers. For our mobile positions we're looking for people in the Brussels area and the Brussels‑Antwerp area.

What you will do

Working as part of a dynamic team you will be providing 1st and 2nd line on‑site user support. This includes analysing incidents, problems & service requests, proposing solutions and helping implementing them. You will also be responsible for any escalation and follow‑up.

Some of the daily activities are:

• End users support
• Troubleshooting incidents, software and hardware
• Resolution of software and hardware issues (laptop, desktop, printers)
• Installation and configuration of laptops
• Software issues for in‑house applications
• Organising, analysing and handling of tickets in the IT ticketing tool
• Quick analysis and incident management, close collaboration with expert team
• Preparing new and repaired hardware
• Staging laptops and PC's with SCCM
• Preparation of conference rooms and management meetings
• Physical installation of cabling, monitors, dockings, PC's, printers …

What you will need

The ideal candidate will be an expert in dealing with customers at all levels; you bring hands‑on technical skills as well as great interpersonal skills.

• Previous knowledge of Microsoft Applications
• Previous experience of supporting mobile devices and hand‑held devices
• Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information
• Previous experience working in a corporate IT environment is an asset
• Excellent customer‑facing and communication skills; adaptable and welcoming of change and communicating change to customers
• Excellent time management and organisational skills
• Willing to take initiative and be hands‑on
• Very good communication skills, both verbal and written in English and good command of Dutch and/or French
• Driver's license B

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures. We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance. If you would like to join the Computacenter family, we look forward to receiving your application.

We’re growing. We’re hiring. We encourage. We empower. We support.