Junior IT Support Engineer

Accenture Belgium; Brussel; On-site; EUR 42,000 - 54,000; Full time

Job summary

Accenture Belgium is seeking an Infrastructure Technical Support Engineer to support users at our Brussels and Leuven offices. You will handle second line IT support, smartphone management, laptop replacements and basic hardware repairs.

The role emphasizes process improvement, automation, and inventory reconciliation, with opportunities to develop Microsoft certifications and ITIL knowledge. Candidates should have ICT administration education, up to 3 years experience, fluent English, Dutch or

Qualifications

• ICT administration degree or equivalent with up to 3 years’ experience
• Knowledge of iOS and Android platforms
• Fluent in English with Dutch or French as a plus
• Microsoft certifications or plan to obtain; ITIL Foundation Certification planned
• Belgian Driver’s license B; willingness to work across Accenture locations
• Customer-friendly, stress-resilient, eager to learn; team player or independent
• Willing to pursue MS certification and speak before small audiences

Responsibilities

• Provide second line IT support to users at Brussels and Leuven offices
• Support smartphones and organize replacement programs
• Replace laptops and perform simple hardware repairs
• Process support requests and review/automatize processes
• Inventory and asset reconciliation

Skills

Customer service

Teamwork

English

Dutch/French language skills

Public speaking

Willing to learn

Problem solving

Education

ICT administration degree

ITIL Foundation Certification

Windows 11 / Microsoft 365 certification

Belgian Driver’s license B

Tools

Windows 11 MD100

Microsoft 365

Job description

Are you a hands-on IT Support Engineer looking for an opportunity to develop and continuously learn? Do you have a team spirit mindset and are you trustworthy? Then come and strengthen our team!

Your impact

As an Infrastructure Technical Support Engineer, you are mainly supporting our users at our Brussels and Leuven offices. You will be responsible for:

• Second line IT support
• Smartphone support (support + organize replacement programs)
• Replacing laptops
• Carrying out simple hardware repairs/replacement
• Process support requests
• Review support processes and automate where possible
• Inventory and asset reconciliation

Your profile & background

You are our ideal candidate if you:

• Have a degree related to ICT administration and up to 3 years of working experience or an equivalent through couple of years of experience.
• Have knowledge of iOS and Android platforms.
• are customer friendly, stress resistant, eager to learn, pragmatic and can work both in teams as well as independently.
• are Microsoft Certified, most preferred on Windows 11 (MD100, Microsoft 365 certified), networking essentials or planning to get certification within next months and has an ITIL Foundation Certification or planning to get within short term.
• Have a Belgian driver’s license B and are willing to work on different Accenture locations when needed.
• You speak and write fluently in English and have ideally good commands of Dutch or French
• You are flexible, team player, proactive, and eager to get your MS certificate
• Don’t mind speaking in front of a small audience (5-10 persons).
• Are willing to support infrastructure upgrades after office hours.