Impactvolle Zorgverzekering Klantenadviseur - Gent

Adecco Perm Recruitment Center; Gent; On-site; EUR 32,000 - 42,000; Full time

Job summary

Adecco Perm Recruitment Center is seeking a customer service advisor for our Gent Service Center. You will be the first point of contact for members with questions about health insurance, reimbursements, and other insurer services.

You will combine customer-focus with a human approach, working primarily over the phone without a strict script. Join a team that values listening, empathy, and finding solutions tailored to each member's situation.

Qualifications

• Customer service experience preferred.
• Clear communication and active listening skills.
• Ability to work without strict scripts and adapt to customer needs.

Responsibilities

• Answer questions about health insurance, reimbursements, and other services provided by the health insurer (90% by phone).
• Register information in the customer file (10% of tasks).
• Identify and close commercial opportunities.

Job description

Adecco Perm Recruitment Center is seeking a customer service advisor for our Gent Service Center. You will be the first point of contact for members with questions about health insurance, reimbursements, and other insurer services.

You will combine customer-focus with a human approach, working primarily over the phone without a strict script. Join a team that values listening, empathy, and finding solutions tailored to each member's situation.