Hybrid Project & Customer Support Coordinator Brussels

In4Matic; Brussel; Hybrid; EUR 38,000 - 52,000; Full time

Job summary

In4Matic in Brussels seeks a proactive project support professional to guide offices through a structured rollout, handling follow-ups and coordinating with partners.

The role focuses on frontline office contact, process navigation, and meticulous case tracking using Excel and Office 365, with a 40%/60% hybrid on-site/remote setup in Brussels. Fluency in Dutch and French, plus good English, is required.

Qualifications

• 2 to 3 years of relevant experience in customer support or project coordination.
• Excellent communication skills and a customer-focused mindset.
• Proactive, solution-oriented and able to follow up by phone and email.
• Independent and able to manage multiple cases simultaneously.
• Strong organizational skills and time management.
• Proficient in Excel and Office 365.

Responsibilities

• Proactively contact offices by phone and email and guide them through process steps.
• Explain expectations and help stakeholders understand next actions.
• Handle practical questions and route technical matters to experts.
• Encourage offices to register, respond and place orders within deadlines.
• Follow up on each case from registration to quotation, missing information, order and installation.
• Chase outstanding quotations and cases not progressing.
• Maintain an overview of open cases and statuses in Excel.
• Identify offices needing follow-up and take initiative.
• Coordinate with the internal project team and external partners involved in rollout.
• Escalate recurring questions, blockers and issues to the project team.

Skills

Customer support

Communication

Proactive follow-up

Office 365 proficiency

Tools

Excel

Office 365

Job description

In4Matic in Brussels seeks a proactive project support professional to guide offices through a structured rollout, handling follow-ups and coordinating with partners.

The role focuses on frontline office contact, process navigation, and meticulous case tracking using Excel and Office 365, with a 40%/60% hybrid on-site/remote setup in Brussels. Fluency in Dutch and French, plus good English, is required.