Project & Customer Support Coordinator

In4Matic; Brussel; Hybrid; EUR 38,000 - 52,000; Full time

Job summary

In4Matic in Brussels seeks a proactive project support professional to guide offices through a structured rollout, handling follow-ups and coordinating with partners.

The role focuses on frontline office contact, process navigation, and meticulous case tracking using Excel and Office 365, with a 40%/60% hybrid on-site/remote setup in Brussels. Fluency in Dutch and French, plus good English, is required.

Qualifications

• 2 to 3 years of relevant experience in customer support or project coordination.
• Excellent communication skills and a customer-focused mindset.
• Proactive, solution-oriented and able to follow up by phone and email.
• Independent and able to manage multiple cases simultaneously.
• Strong organizational skills and time management.
• Proficient in Excel and Office 365.

Responsibilities

• Proactively contact offices by phone and email and guide them through process steps.
• Explain expectations and help stakeholders understand next actions.
• Handle practical questions and route technical matters to experts.
• Encourage offices to register, respond and place orders within deadlines.
• Follow up on each case from registration to quotation, missing information, order and installation.
• Chase outstanding quotations and cases not progressing.
• Maintain an overview of open cases and statuses in Excel.
• Identify offices needing follow-up and take initiative.
• Coordinate with the internal project team and external partners involved in rollout.
• Escalate recurring questions, blockers and issues to the project team.

Skills

Customer support

Communication

Proactive follow-up

Office 365 proficiency

Tools

Excel

Office 365

Job description

Our client is looking for a proactive and well‑organised professional to support a large‑scale transition involving many external stakeholders. In this assignment, you will guide offices through a structured process, keep cases moving, and ensure questions, actions and follow‑up are handled smoothly from start to finish.

Responsibilities

• Proactively contact offices by phone and email and guide them through the different steps of the process.
• Explain clearly what is expected and help stakeholders understand the next actions to take.
• Handle practical questions and route more technical matters to the appropriate experts.
• Encourage offices to register, respond and place orders within the expected timeframe.
• Follow up on each case from registration through quotation, missing information, order and installation.
• Chase outstanding quotations, missing details or cases that are not progressing.
• Maintain an accurate overview of all open cases and their status in Excel.
• Take initiative to identify offices that require follow‑up, without waiting to be prompted.
• Coordinate with the internal project team and external partners involved in the rollout.
• Escalate recurring questions, blockers and issues to the project team.

Ideal Candidate

• 2 to 3 years of relevant experience in customer support, service desk, project support, project coordination or a similar role with regular customer contact and follow‑up.
• Strong communication skills and a customer‑focused mindset.
• Proactive, solution‑oriented and comfortable following up by phone and email.
• Able to persuade and motivate others in a positive and professional manner.
• Independent, initiative‑driven and able to see tasks through to completion.
• Well organised and capable of managing multiple cases at the same time.
• Comfortable working with Excel and Office 365.

Technical Skills

• Good command of Excel for case tracking and follow‑up.
• Working knowledge of Office 365.
• Ability to quickly understand new concepts and ask the right questions when needed.
• Confidence in handling practical and administrative follow‑up around a structured rollout process.

Practical Information

This assignment is based in Brussels with a hybrid working model of 40% office presence and 60% homeworking. The selection process consists of two interview rounds, including one online interview and one on‑site interview.

• Language requirements: very good Dutch and French, both spoken and written, and good working English.
• Location: Brussels.

Contactperson & Reference

• Reference #: INW28650
• Marilyn Weytens
• [e-mail]