Transition Project Support Specialist

In4Matic; Brussel Hoofdstad; Hybrid; EUR 38,000 - 60,000; Full time

Job summary

In4Matic is seeking a proactive and well-organised professional to support a large-scale transition with many external stakeholders. You will guide offices through a structured process, keep cases moving, and ensure questions, actions and follow-up are handled smoothly from start to finish.

You will act as the central point of contact for offices, coordinating communications and administrative tasks, while keeping an accurate overview of all cases in Excel.

Qualifications

• 2 to 3 years of relevant experience in customer support, service desk, project support, project coordination or a similar role with regular customer contact and follow-up.
• Strong communication skills and a customer-focused mindset.
• Proactive, solution-oriented and comfortable following up by phone and email.
• Able to persuade and motivate others in a positive and professional manner.
• Independent, initiative-driven and able to see tasks through to completion.
• Well organised and capable of managing multiple cases at the same time.
• Comfortable working with Excel and Office 365.

Responsibilities

• Act as the central point of contact for offices participating in the transition and combine customer communication with administrative coordination.
• Keep cases on track and ensure follow-up and questions are handled smoothly from start to finish.
• Proactively contact offices by phone and email to guide them through the process.
• Explain what is expected and help stakeholders understand next actions.
• Handle practical questions and route техnical matters to the appropriate experts.
• Chase outstanding quotations, missing details or stalled cases.
• Maintain an accurate overview of all open cases and their status in Excel.
• Coordinate with the internal project team and external partners involved in the rollout.
• Escalate recurring questions and blockers to the project team.

Skills

Customer support

Project coordination

Stakeholder management

Communication

Proactive

Organisational skills

Tools

Excel

Office 365

Job description

In4Matic is seeking a proactive and well-organised professional to support a large-scale transition with many external stakeholders. You will guide offices through a structured process, keep cases moving, and ensure questions, actions and follow-up are handled smoothly from start to finish.

You will act as the central point of contact for offices, coordinating communications and administrative tasks, while keeping an accurate overview of all cases in Excel.