Hybrid Project & Customer Support Specialist

Adjugo; Brussel Hoofdstad; Hybrid; EUR 42,000 - 56,000; Full time

Job summary

FEDNOT is seeking a Medior Project & Customer Support Coordinator for the BNN 2.0 migration to a more secure network. The role blends proactive client contact with administrative coordination, using Excel to track cases and liaising with notaries, employees and IT contacts.

Requirements include 2–3 years of customer-facing coordination experience and very good Dutch and French, plus good English. The position is full-time, hybrid (40% Brussels office, 60% homeworking), with an end date of 31

Qualifications

• 2–3 years of relevant customer-facing support or coordination experience.
• Very good spoken and written Dutch and French and good working English are required.
• Excellent organizational and administrative skills are expected.
• Ability to guide offices through step-by-step processes and follow-up.

Responsibilities

• Contact notary offices proactively by phone and email and guide each step of the BNN 2.0 process.
• Explain expectations clearly and help offices understand the next steps.
• Answer practical questions and ensure technical questions are followed up with the project team.
• Encourage timely registration and orders.
• Follow each office through registration, quotation, outstanding information, order and installation.
• Follow up on unreturned quotations, missing information and cases that are not progressing.
• Maintain an Excel overview of all ongoing cases and their status.
• Identify offices requiring action and initiate contact without waiting for instructions from the project manager.

Skills

Customer orientation

Proactive working style

Multistakeholder communication

Dutch proficiency

French proficiency

English proficiency

Project administration

Coordination

Independent work

Initiative

Case management

Tools

Excel

Office 365

Job description

FEDNOT is seeking a Medior Project & Customer Support Coordinator for the BNN 2.0 migration to a more secure network. The role blends proactive client contact with administrative coordination, using Excel to track cases and liaising with notaries, employees and IT contacts.

Requirements include 2–3 years of customer-facing coordination experience and very good Dutch and French, plus good English. The position is full-time, hybrid (40% Brussels office, 60% homeworking), with an end date of 31