Healthcare Customer Service & Process Excellence Specialist - Benelux

MindCapture BV; Belgique; On-site; EUR 42,000 - 52,000; Full time

Benefits offered by this job

Meal vouchers

Eco vouchers

Health insurance

Group insurance

Net expense allowance

Company car with charging or fuel card

Job summary

MindCapture BV seeks a Customer Service Process Excellence Representative to support hospitals, laboratories and business customers across the Benelux region. You will manage claims, disputes and consignment processes while ensuring a smooth customer experience.

Working in a dynamic medical technology environment, you will coordinate with sales and supply chain teams, maintain records in ERP/CRM, and contribute to ongoing process improvements.

Qualifications

• Experience in customer service, operations support or similar business environments.
• Proactive, solution-oriented mindset with attention to detail.
• Comfort with ERP/CRM-like systems and cross-functional collaboration.

Responsibilities

• Manage customer claims, disputes, returns and consignment inquiries.
• Coordinate with sales, supply chain and internal teams to resolve issues.
• Maintain accurate records in ERP and CRM systems and support continuous process improvement.
• Provide priority handling for strategic customers and ensure professional communication.
• Identify recurring issues and contribute to efficiency and service quality improvements.

Skills

Customer service mindset

Communication skills

Language proficiency Dutch

Language proficiency French

Language proficiency English

Problem solving

Stakeholder management

Organisational skills

Digital proficiency

Continuous improvement

Healthcare interest

Relevant experience

Job description

MindCapture BV seeks a Customer Service Process Excellence Representative to support hospitals, laboratories and business customers across the Benelux region. You will manage claims, disputes and consignment processes while ensuring a smooth customer experience.

Working in a dynamic medical technology environment, you will coordinate with sales and supply chain teams, maintain records in ERP/CRM, and contribute to ongoing process improvements.