Healthcare Customer Service Specialist – Benelux

Terumo Europe NV; Belgique; Hybrid; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Incentive scheme

Meal vouchers

Home-work allowance

Transportation allowance

Hospitalization insurance

Extensive insurance

Pension plans

Job summary

Terumo Europe NV is seeking a Customer Service Representative in Belgium to be the vital link between hospitals, Sales, and the Supply Chain. You will help ensure efficient order processing for Benelux accounts, interacting with healthcare professionals and hospital purchasing departments to support order fulfilment, invoicing and after-sales activities.

You will join a passionate Customer Service team, reporting to the Customer Service & Tender Office Supervisor, and contribute to ongoing

Qualifications

• Customer service mindset and strong administrative skills.
• Attentive listening and timely, helpful information across departments.
• Broad knowledge of MS Office; SAP knowledge is a plus.

Responsibilities

• Order Receipt, Control & Entry.
• Delivery Process.
• Invoicing.
• Customer Master Data management.
• Deliver requested documents (order confirmations, delivery sheets, certificates).
• Address sales and product issues in order flow.
• Keep stakeholders informed and respond to inquiries.
• Register and manage customer complaints including returns.
• Oversee departmental KPIs and drive improvements.
• Provide backup to teammates and supervisor as needed.
• Generate monthly sales forecast.

Skills

Customer service mindset

Administrative skills

Effective communication

MS Office

SAP knowledge a plus

Tools

SAP

Job description

Terumo Europe NV is seeking a Customer Service Representative in Belgium to be the vital link between hospitals, Sales, and the Supply Chain. You will help ensure efficient order processing for Benelux accounts, interacting with healthcare professionals and hospital purchasing departments to support order fulfilment, invoicing and after-sales activities.

You will join a passionate Customer Service team, reporting to the Customer Service & Tender Office Supervisor, and contribute to ongoing