Customer Service Officer

MindCapture BV; Belgique; Vor Ort; EUR 42.000 - 52.000; Vollzeit

Benefits dieser Stelle

Meal vouchers

Eco vouchers

Health insurance

Group insurance

Net expense allowance

Company car with charging or fuel card

Zusammenfassung

MindCapture BV seeks a Customer Service Process Excellence Representative to support hospitals, laboratories and business customers across the Benelux region. You will manage claims, disputes and consignment processes while ensuring a smooth customer experience.

Working in a dynamic medical technology environment, you will coordinate with sales and supply chain teams, maintain records in ERP/CRM, and contribute to ongoing process improvements.

Qualifikationen

• Experience in customer service, operations support or similar business environments.
• Proactive, solution-oriented mindset with attention to detail.
• Comfort with ERP/CRM-like systems and cross-functional collaboration.

Aufgaben

• Manage customer claims, disputes, returns and consignment inquiries.
• Coordinate with sales, supply chain and internal teams to resolve issues.
• Maintain accurate records in ERP and CRM systems and support continuous process improvement.
• Provide priority handling for strategic customers and ensure professional communication.
• Identify recurring issues and contribute to efficiency and service quality improvements.

Kenntnisse

Customer service mindset

Communication skills

Language proficiency Dutch

Language proficiency French

Language proficiency English

Problem solving

Stakeholder management

Organisational skills

Digital proficiency

Continuous improvement

Healthcare interest

Relevant experience

Jobbeschreibung

At MindCapture you are not just starting a new role. You are joining a community that invests in your development and gives you the opportunity to grow in a meaningful technical career within healthcare.

You can count on:

• A competitive salary with a full benefits package including meal vouchers, eco vouchers, health insurance, group insurance, net expense allowance and a company car with charging or fuel card
• Personal growth support with tailored training and clear career development
• A stable environment where your technical skills directly contribute to improved patient care
• The chance to work with high tech diagnostic systems at top tier healthcare institutions
• A warm and collaborative culture focused on trust, ownership and long term impact

Our client is looking for a Customer Service Process Excellence Representative to support hospitals, laboratories and business customers across the Benelux region. In this role, you will manage customer claims, disputes, returns and consignment processes while ensuring a smooth and professional customer experience. You will act as a trusted partner for customers and internal stakeholders, combining customer communication, operational coordination and problem solving. Working in a dynamic medical technology environment, you will contribute to operational efficiency, customer satisfaction and continuous process improvement.

Key responsibilities

• Customer relationship management: Act as the primary point of contact for customer claims, disputes, returns and consignment inquiries, ensuring professional and timely communication.
• Case ownership: Manage customer cases from initial contact through resolution, providing proactive follow up and clear communication throughout the process.
• Consignment management: Monitor expired stock, consignment orders with limited validity and inventory held by sales representatives to ensure accurate processing.
• Order coordination: Manage consignment related order blocking issues and coordinate corrective actions to support timely order processing and delivery.
• Stakeholder collaboration: Work closely with sales representatives, supply chain colleagues and internal support functions to ensure smooth operational processes.
• System administration: Perform customer service transactions in ERP and CRM systems, maintaining accurate records, high data quality and compliance with internal procedures.
• Key account support: Provide priority handling and proactive communication for strategic customers, ensuring their needs are addressed efficiently.
• Issue resolution: Identify customer concerns, investigate operational challenges and coordinate practical solutions while maintaining a strong customer service mindset.
• Continuous improvement: Identify recurring issues, recommend process improvements and contribute to initiatives that enhance efficiency, service quality and customer satisfaction.
• Knowledge sharing: Support collaboration and knowledge exchange across teams to strengthen operational performance and improve customer service processes.

Required competences & skills

• Customer service mindset: Strong customer focus combined with a service oriented and commercially aware approach.
• Communication skills: Excellent interpersonal and communication skills, with the ability to guide customers through complex situations professionally and empathetically.
• Language proficiency: Fluency in Dutch, French and English, both written and spoken.
• Problem solving: Proactive and solution oriented mindset, with the ability to take responsibility for customer cases and resolve operational challenges.
• Stakeholder management: Ability to collaborate effectively with different departments and stakeholders in a complex business environment.
• Organisational skills: Structured and accurate working style, with strong attention to detail and the ability to manage multiple administrative and operational activities.
• Digital proficiency: Comfortable working with administrative systems and performing transactions in ERP and CRM environments.
• Continuous improvement: Interest in identifying process inefficiencies, improving workflows and contributing to operational excellence.
• Healthcare interest: Curiosity about medical technology, healthcare products and customer needs, with a willingness to develop relevant industry knowledge.
• Relevant experience: Previous experience in customer service, operational support or a similar business environment is a plus.
  

About this application

This opportunity is offered through MindCapture as a consultancy role with strong day to day ownership. You will be placed on site with our client.

MindCapture supports you throughout your assignment with clear onboarding, regular follow up and access to learning opportunities. You will have a dedicated point of contact, transparent communication and support to help you deliver impact in a structured way.