Global RFID & EAS Field Technician

jci; Vilvoorde; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

Johnson Controls, through Sensormatic Solutions, seeks a Field Technical Service specialist to provide technical support for EAS and RFID solutions to retail customers worldwide. The role emphasizes problem-solving, customer focus, and hands-on installation and maintenance across multiple countries.

The position requires a technical education background, prior EAS/RFID experience, and willingness to travel internationally up to 75%. English is essential, with French or Dutch skills also valued.

Qualifications

• Proven ability to diagnose and solve technical problems.
• Strong hands-on electrical/electronic technical skills.
• Excellent communication to explain complex issues to customers.

Responsabilités

• Provide on-site and remote technical support for EAS and RFID systems.
• Assist field technicians during installation and maintenance.
• Develop manuals, product guides, and test new solutions.
• Coordinate with HQ and factories to resolve product incidents.
• Ensure customer satisfaction through effective support processes.
• Travel internationally up to 75% to customer sites.
• Train customer teams during deployment and commissioning.
• Analyze new product launches and participate in projects.

Connaissances

Logical problem-solver

Hands-on approach

Strong communication

Excellent troubleshooting

Formation

Vocational upper secondary qualification in electronics, IT & communications, electrical engineering or automation

Description du poste

Johnson Controls, through Sensormatic Solutions, seeks a Field Technical Service specialist to provide technical support for EAS and RFID solutions to retail customers worldwide. The role emphasizes problem-solving, customer focus, and hands-on installation and maintenance across multiple countries.

The position requires a technical education background, prior EAS/RFID experience, and willingness to travel internationally up to 75%. English is essential, with French or Dutch skills also valued.