Global RFID/EAS Field Technician – Technical Support

Johnson Controls, Inc.; Diegem; Sur place; EUR 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Life and accident insurance

Flexible remuneration

Medical insurance

Childcare tickets

Résumé du poste

Johnson Controls, Inc. is seeking a Field Technical Service professional to provide technical support for EAS and RFID solutions to global retail customers. The role requires a strong problem-solving mindset, hands-on approach, and excellent communication skills.

You will assist in installation, maintenance and operation of technical resources, and support internal teams and field technicians. Travel internationally (>75%) is expected, with English required and French/Dutch a plus.

Qualifications

• Technical education in electronics, IT & communications or automation.
• Experience with EAS and RFID technology.
• Willing to travel internationally >75%.
• English at advanced level; French or Dutch a plus.

Responsabilités

• Aid in sizing, installation, maintenance and operation of all technical resources, ensuring timely, high‑quality support.
• Provide technical support for Johnson Controls products at customer facilities and internal teams.
• Develop new solutions and test; prepare manuals and product guides.
• Execute maintenance, updates, evaluations and installations of new definitions and devices.
• Resolve incidents and escalations (Level 2) and assist field technicians on deployments.
• Visit customer sites during installation and commissioning and provide on-site training.
• Coordinate with HQ and factories to resolve technical issues and report failures for proper follow-up.
• Ensure full customer satisfaction through monitored support processes and documentation.

Connaissances

Logical problem-solver

Hands-on approach

Strong communication

Troubleshooting

Formation

Electronics/IT/Automation

Outils

EAS

RFID

Description du poste

Johnson Controls, Inc. is seeking a Field Technical Service professional to provide technical support for EAS and RFID solutions to global retail customers. The role requires a strong problem-solving mindset, hands-on approach, and excellent communication skills.

You will assist in installation, maintenance and operation of technical resources, and support internal teams and field technicians. Travel internationally (>75%) is expected, with English required and French/Dutch a plus.