Field Service Engineer - ATM & POS Hardware

NCR Atleos; Luik; On-site; EUR 30,000 - 46,000; Full time

Job summary

NCR is seeking a Field Service Technician to install, maintain and repair equipment within a designated territory. You will ensure customer operations run smoothly and meet SLAs while addressing Tier I hardware issues and performing routine testing.

Travel in Belgium may be required, along with on-site support for ATMs, kiosks, and front-end systems. Strong problem solving and customer relations skills are essential.

Qualifications

• Formal education and certifications as listed in the requirements.
• Ability to install, maintain, and repair equipment in customer sites.
• Strong problem solving and customer-facing skills.

Responsibilities

• Install, maintain, and repair equipment within assigned territory.
• Own customer problems until resolved and meet SLAs.
• Perform minor repairs on Tier I equipment and components.
• Assist in site preparation and testing; manage inventory.
• Report calls and expenses; capture asset data for invoicing.

Skills

Problem solving

Interpersonal skills

Ability to work under pressure

Time management

Customer relationship skills

Education

High School Diploma

A+ Certification

ITE or Polytechnic in Electronics

Tools

Microsoft Office

Windows XP

Windows 2000

PC Hardware Maintenance

Routers/ switches/ hubs

Job description

NCR is seeking a Field Service Technician to install, maintain and repair equipment within a designated territory. You will ensure customer operations run smoothly and meet SLAs while addressing Tier I hardware issues and performing routine testing.

Travel in Belgium may be required, along with on-site support for ATMs, kiosks, and front-end systems. Strong problem solving and customer relations skills are essential.