Retail Systems Technician 1

Johnson Controls, Inc.; Diegem; Sur place; EUR 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Life and accident insurance

Flexible remuneration

Medical insurance

Childcare tickets

Résumé du poste

Johnson Controls, Inc. is seeking a Field Technical Service professional to provide technical support for EAS and RFID solutions to global retail customers. The role requires a strong problem-solving mindset, hands-on approach, and excellent communication skills.

You will assist in installation, maintenance and operation of technical resources, and support internal teams and field technicians. Travel internationally (>75%) is expected, with English required and French/Dutch a plus.

Qualifications

• Technical education in electronics, IT & communications or automation.
• Experience with EAS and RFID technology.
• Willing to travel internationally >75%.
• English at advanced level; French or Dutch a plus.

Responsabilités

• Aid in sizing, installation, maintenance and operation of all technical resources, ensuring timely, high‑quality support.
• Provide technical support for Johnson Controls products at customer facilities and internal teams.
• Develop new solutions and test; prepare manuals and product guides.
• Execute maintenance, updates, evaluations and installations of new definitions and devices.
• Resolve incidents and escalations (Level 2) and assist field technicians on deployments.
• Visit customer sites during installation and commissioning and provide on-site training.
• Coordinate with HQ and factories to resolve technical issues and report failures for proper follow-up.
• Ensure full customer satisfaction through monitored support processes and documentation.

Connaissances

Logical problem-solver

Hands-on approach

Strong communication

Troubleshooting

Formation

Electronics/IT/Automation

Outils

EAS

RFID

Description du poste

Sensormatic Solutions helps retailers deliver frictionless personalized experiences by powering accurate decision-making across the enterprise. We make connections and bridge gaps across retail enterprises to deliver critical, real-time insights into inventory, shoppers, associates and the retail environment. We protect assets and people by helping to ensure a safe and secure environment throughout the entire customer journey.

Our connected, scalable solutions and strategic insights enable retailers to confidently move into the future, bringing together online, mobile and in-store shopping for easy, personalized, enhanced experiences that shoppers love. We help retailers to anticipate change before it happens, so merchandise is available, associates are informed and empowered, and shoppers can safely engage with flexibility and ease.

Who we are

At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers, and manufacturing. With a global team of 105,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission.

Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul®, and Grinnell®; SENSORMATIC Solutions.

For more information, visit www.johnsoncontrols.com

What we offer

Johnson Control offers an interesting compensation package according to your qualification and experience. You can enjoy an attractive package of social benefits such as life and accident insurance, and the possibility of opting for Flexible Remuneration, which allows obtaining external services, at agreed prices and with significant tax exemptions by contracting medical insurance, childcare check and food tickets.

In addition to our salary policy, job stability, training, the possibility of professional development, and an excellent work environment, are part of our employee benefits package.

Working with us you will be part of a global company that welcomes diversity, rewards work well done and inspires people to achieve their best. In an environment that is constantly evolving, we will put the pillars so that you can develop a professional path that is as unique as you. As a member of our team, you will have the opportunity to make a difference. The world is waiting for you, and so are we

What you will do…

The Field Technical Service is responsible for giving technical support for the following activities Innovative EAS (Electronic Article Surveillance) and RFID solutions to our main retail customers worldwide. The employee shall bring a good problem-solving attitude / logical bias to the position and have a strong customer focus.

How you will do it

• Aid in the sizing, installation, maintenance, and operation of all technological resources, and for the effective, timely and continuous delivery of technical support services, maintaining a focus on quality, teamwork, and customer service.
• Provide technical support of the entire range of Johnson Controls products both in customer facilities and internal staff (call center, administrative support areas, Field Ops Technicians).
• Development of new solutions and testing. Preparation of manuals and product guides.
• Execute technical support functions to the systems of the organization and the services offered by the company, as required (maintenance, updates, technical evaluations, installation of new definitions and devices, production of programs or improvements developed by the brands, among others).
• Resolution and attention to incidents and breakdowns (Level 2)
• Assist field technicians in the installation and maintenance of installed technologies, according to business strategies.
• Analysis of new product launch, validation, implementation, and training of teams in product deployments. Participate in the development of new projects.
• Implementation of complex solutions for the end customer.
• Visit to customer facilities during the installation and commissioning phase of the different installed technologies. On-site customer training.
• Communication with HQ and factories for the resolution of technical product incidents. Report to service providers and related areas any failure, technical, operational or security anomaly, ensuring their due follow-up and solution.
• Ensure full customer satisfaction, performing an adequate support process: monitoring, documentation, scaling.

What we look for

• Technical education, for example vocational upper secondary qualification in electronics, information technology & communications, electrical engineering or automation technology.
• Previous technical experience in EAS and RFID technology.
• Willingness to travel internationally over 75%
• English, advance level is a must.
• High level of French or Dutch with English desirable.

SKILLS:

• Logical problem-solver
• Hands-on approach
• Strong communication to present and explain complex technical issues.
• Excellent troubleshooting and problem-solving skills.

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