RFID/EAS Field Technician – Global Retail Support

YDU JC Air Cond & Ref Inc.- Dubai; Brussel; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

Johnson Controls is seeking a Field Technical Service specialist to deliver technical support for EAS and RFID solutions to global retail customers. You will size, install, maintain, and operate technical resources while focusing on quality, teamwork, and customer service.

The role requires experience with Johnson Controls products, strong problem-solving skills, and the ability to travel internationally (>75%). English is essential, with French or Dutch as a plus.

Qualifications

• Technical education in electronics, information technology & communications, electrical engineering or automation technology.
• Previous technical experience in EAS and RFID technology.
• English, advance level is a must.
• High level of French or Dutch with English desirable.

Responsabilités

• Aid in the sizing, installation, maintenance, and operation of all technological resources, and for the effective, timely and continuous delivery of technical support services, maintaining a focus on quality, teamwork, and customer service.
• Provide technical support of the entire range of Johnson Controls products both in customer facilities and internal staff (call centre, administrative support areas, Field Ops Technicians).
• Development of new solutions and testing.
• Preparation of manuals and product guides.
• Execute technical support functions to the systems of the organisation and the services offered by the company, as required (maintenance, updates, technical evaluations, installation of new definitions and devices, production of programmes or improvements developed by the brands, among others).
• Resolution and attention to incidents and breakdowns (Level 2).
• Assist field technicians in the installation and maintenance of installed technologies, according to business strategies.
• Analysis of new product launch, validation, implementation, and training of teams in product deployments.
• Participate in the development of new projects.
• Implementation of complex solutions for the end customer.
• Visit to customer facilities during the installation and commissioning phase of the different installed technologies.
• On-site customer training.
• Communication with HQ and factories for the resolution of technical product incidents.
• Report to service providers and related areas any failure, technical, operational or security anomaly, ensuring their due follow-up and solution.
• Ensure full customer satisfaction, performing an adequate support process: monitoring, documentation, scaling.

Connaissances

Logical problem-solver

Hands-on approach

Clear communication

Troubleshooting

Formation

Technical education (electronics/IT/electrical/automation)

Description du poste

Johnson Controls is seeking a Field Technical Service specialist to deliver technical support for EAS and RFID solutions to global retail customers. You will size, install, maintain, and operate technical resources while focusing on quality, teamwork, and customer service.

The role requires experience with Johnson Controls products, strong problem-solving skills, and the ability to travel internationally (>75%). English is essential, with French or Dutch as a plus.