Global Customer Service Lead, O2C & CX Excellence

Pauli; West-Vlaanderen; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

LinkedIn Learning

Work-from-home option

International team

Purpose-driven culture

Job summary

Paulig is seeking a Customer Service Manager, Customer Brands in Roeselare, Belgium to lead international teams in Belgium, Spain and the UK, driving Order-to-Cash performance and customer satisfaction.

You will build cross-functional partnerships, translate strategy into practical improvements, and coach high-performing, customer‑centric teams while fostering continuous improvement, operational excellence, and a purpose‑driven culture across Europe.

Qualifications

• University degree in business administration, supply chain, engineering or economics.
• Fluent in English; Dutch/Spanish are advantageous.
• Experience leading customer service and cross-functional projects.

Responsibilities

• Lead, coach, and develop high-performing customer-centric teams.
• Ensure Order-to-Cash performance and strong service levels.
• Drive continuous improvement and harmonized ways of working.
• Build cross-functional partnerships and translate needs into solutions.

Skills

People leadership

Customer service

Cross-functional collaboration

Process improvement

ERP M3 experience

CRM Salesforce experience

Analytical skills

English fluency

Dutch/Spanish advantage

Education

University degree in Business Administration

Tools

ERP M3

CRM Salesforce

Job description

Paulig is seeking a Customer Service Manager, Customer Brands in Roeselare, Belgium to lead international teams in Belgium, Spain and the UK, driving Order-to-Cash performance and customer satisfaction.

You will build cross-functional partnerships, translate strategy into practical improvements, and coach high-performing, customer‑centric teams while fostering continuous improvement, operational excellence, and a purpose‑driven culture across Europe.