Global CS Manager – Brands & Order-to-Cash Lead (Hybrid)

NV Snack Food Poco Loco; Roeselare; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Purpose-driven workplace

Continued learning

Hybrid/flexible work arrangement

International team

Job summary

Paulig is seeking a Customer Service Manager, Customer Brands to lead international teams in Belgium, Spain and the UK, based in Roeselare, Belgium. You will drive customer satisfaction, O2C performance and continuous improvement while shaping the future of our customer service landscape.

You will report to the Head of Customer Service and Commercial Quality, and collaborate with a global team to translate strategy into practical improvements and strong customer experiences.

Qualifications

• 5+ years of experience in Customer Service and/or other Supply Chain Functions with people leadership.
• Experience leading change and cross-functional projects.
• Fluent English; Dutch/Spanish considered an advantage.

Responsibilities

• Lead, coach, and develop high-performing, customer-centric teams.
• Ensure excellent Order-to-Cash performance, service levels, and customer satisfaction.
• Drive continuous improvement and harmonize ways of working across the organization.
• Translate business strategy into practical improvements for customer experience and operations.
• Build strong cross-functional partnerships and translate customer needs into effective solutions.

Skills

People leadership

Order-to-Cash

Process improvement

English fluency

Cross-functional collaboration

Change management

Relationship building

Education

University degree in Business Administration

University degree in Supply Chain

University degree in Engineering

Tools

ERP (M3)

Sales Force CRM

Job description

Paulig is seeking a Customer Service Manager, Customer Brands to lead international teams in Belgium, Spain and the UK, based in Roeselare, Belgium. You will drive customer satisfaction, O2C performance and continuous improvement while shaping the future of our customer service landscape.

You will report to the Head of Customer Service and Commercial Quality, and collaborate with a global team to translate strategy into practical improvements and strong customer experiences.