Global Customer Experience & Orders Specialist

Jobat; Machelen; Vor Ort; EUR 35.000 - 50.000; Vollzeit

Zusammenfassung

Our client, an internationally renowned industrial organization, seeks a Customer Service Specialist to join an innovative team in Belgium. You will combine customer focus, analytical skills and digital tools to ensure a smooth and proactive customer experience, with a main focus on managing orders and following up on quotations.

You will build long-term relationships with customers, analyze data with dashboards, and collaborate with Sales, Supply Chain and Operations to optimize service.

Qualifikationen

• Customer focus and strong analytical skills.
• Experience with digital tools to enhance customer experience.
• Ability to manage orders and follow up on quotations.

Aufgaben

• Proactively manage and monitor the order portfolio.
• Anticipate potential issues and provide timely solutions to customers.
• Follow up on quotations and contribute to optimal conversion rates.
• Analyze customer data through dashboards and digital tools to determine priorities.
• Deliver personalized and high-quality customer service tailored to different customer segments.
• Collaborate closely with internal departments such as Sales, Supply Chain, and Operations to ensure an excellent customer experience.
• Actively contribute to process improvement and digitalization initiatives.
• Work with KPIs and data to continuously optimize service performance.

Jobbeschreibung

Our client, an internationally renowned industrial organization, seeks a Customer Service Specialist to join an innovative team in Belgium. You will combine customer focus, analytical skills and digital tools to ensure a smooth and proactive customer experience, with a main focus on managing orders and following up on quotations.

You will build long-term relationships with customers, analyze data with dashboards, and collaborate with Sales, Supply Chain and Operations to optimize service.