Global Customer Service Lead, Brands | Hybrid & Growth

Paulig Group; West-Vlaanderen; Hybrid; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Purpose-driven workplace

Continuous learning (LinkedIn Learning

Flexible work options

International team

Job summary

Paulig Group in Belgium is seeking a Customer Service Manager, Customer Brands based in Roeselare to lead international teams across Belgium, Spain and the UK. You will oversee Order-to-Cash processes, drive customer satisfaction and continuous improvement, and partner with cross-functional teams to shape our service delivery.

As a collaborative leader, you will coach teams, translate strategy into practical improvements, and foster strong relationships with customers and internal stakeholders

Qualifications

• 5+ years of experience in Customer Service and/or other Supply Chain Functions with people leadership responsibility.
• Proven ability to lead change, drive process improvements, and manage cross-functional projects.
• Strong relationship-building skills and analytical mindset to support solution-oriented outcomes.
• Experience in working with ERP (M3) and CRM (Salesforce) systems.

Responsibilities

• Lead, coach, and develop high-performing, customer-centric teams.
• Ensure excellent Order-to-Cash performance, service levels, and customer satisfaction.
• Drive continuous improvement initiatives and harmonized ways of working across the organization.
• Translate business strategy into practical improvements that enhance customer experience and operational efficiencies.
• Build strong cross-functional partnerships and translate customer needs into effective solutions.

Skills

People leadership

Customer service

Cross-functional collaboration

Change management

Education

University degree in Business Administration, Supply Chain, Engineering, Economics, or related field

Tools

ERP M3

CRM Salesforce

Job description

Paulig Group in Belgium is seeking a Customer Service Manager, Customer Brands based in Roeselare to lead international teams across Belgium, Spain and the UK. You will oversee Order-to-Cash processes, drive customer satisfaction and continuous improvement, and partner with cross-functional teams to shape our service delivery.

As a collaborative leader, you will coach teams, translate strategy into practical improvements, and foster strong relationships with customers and internal stakeholders