Global Customer Service Manager - Hybrid & Impact

Santa Maria; Belgique; Hybrid; EUR 70,000 - 95,000; Full time

Benefits offered by this job

Purpose-driven workplace

LinkedIn Learning

Flexible hybrid

International team

Job summary

Paulig in Belgium seeks a Customer Service Manager, Customer Brands to lead international teams across Belgium, Spain, and the UK. Based in Roeselare, you will drive customer experience, order-to-cash performance, and continuous improvement while partnering across functions to deliver value.

You will report to the Head of Customer Service and Commercial Quality and shape the future of our customer service in a collaborative, results-driven environment with an emphasis on integrity and change

Qualifications

• University degree in a relevant field.
• 5+ years in Customer Service or related Supply Chain function with people leadership.
• Proven ability to lead change, drive process improvements and cross-functional projects.
• Strong relationship building and an analytical mindset.
• Experience with ERP (M3) and CRM (Salesforce) systems is beneficial.

Responsibilities

• Lead, coach, and develop high-performing, customer-centric teams.
• Ensure excellent Order-to-Cash performance, service levels, and customer satisfaction.
• Drive continuous improvement initiatives and harmonize ways of working across the organization.
• Translate business strategy into practical improvements for customer experience and efficiency.
• Build strong cross-functional partnerships and translate customer needs into effective solutions.

Skills

Customer focus

People leadership

Process improvement

ERP M3

CRM Salesforce

English fluency

Dutch advantage

Spanish advantage

Education

University degree in Business Administration, Supply Chain, Engineering, Economics, or related field

Job description

Paulig in Belgium seeks a Customer Service Manager, Customer Brands to lead international teams across Belgium, Spain, and the UK. Based in Roeselare, you will drive customer experience, order-to-cash performance, and continuous improvement while partnering across functions to deliver value.

You will report to the Head of Customer Service and Commercial Quality and shape the future of our customer service in a collaborative, results-driven environment with an emphasis on integrity and change