Customer Service Manager

NV Snack Food Poco Loco; Roeselare; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Purpose-driven workplace

Continued learning

Hybrid/flexible work arrangement

International team

Job summary

Paulig is seeking a Customer Service Manager, Customer Brands to lead international teams in Belgium, Spain and the UK, based in Roeselare, Belgium. You will drive customer satisfaction, O2C performance and continuous improvement while shaping the future of our customer service landscape.

You will report to the Head of Customer Service and Commercial Quality, and collaborate with a global team to translate strategy into practical improvements and strong customer experiences.

Qualifications

• 5+ years of experience in Customer Service and/or other Supply Chain Functions with people leadership.
• Experience leading change and cross-functional projects.
• Fluent English; Dutch/Spanish considered an advantage.

Responsibilities

• Lead, coach, and develop high-performing, customer-centric teams.
• Ensure excellent Order-to-Cash performance, service levels, and customer satisfaction.
• Drive continuous improvement and harmonize ways of working across the organization.
• Translate business strategy into practical improvements for customer experience and operations.
• Build strong cross-functional partnerships and translate customer needs into effective solutions.

Skills

People leadership

Order-to-Cash

Process improvement

English fluency

Cross-functional collaboration

Change management

Relationship building

Education

University degree in Business Administration

University degree in Supply Chain

University degree in Engineering

Tools

ERP (M3)

Sales Force CRM

Job description

Customer Service Manager, Customer Brands At Paulig, we believe every meal, cup, and moment should be full of flavour — and that bold ideas can make the world a tastier, more sustainable place. As a house of iconic brands, we can make an impact that counts – and careers that matter.

Now we’re looking for a Customer Service Manager, Customer Brands to join our passionate team and help us shape the future of food and beverages. You will be based in Roeselare, Belgium and report to the Head of Customer Service and Commercial Quality and be part of a great team of people based in our locations across Europe.

Your role in the blend As Customer Service Manager, you will lead people and processes to ensure customer satisfaction, seamless Order-to Cash execution and help shape our future Customer Service.

In this role you will be leading international teams in Belgium, Spain and UK.

Working cross-functionally, you will ensure with your team’s excellent customer experience, continuous improvement and operational efficiency.

• Lead, coach, and develop high-performing, customer-centric teams
• Ensure excellent Order-to-Cash performance, service levels, and customer satisfaction
• Drive continuous improvement initiatives and support harmonized ways of working across the organization
• Translate business strategy into practical improvements that enhance both customer experience and operational efficiencies
• Build strong cross-functional partnerships and translate customer needs into effective solutions

Your key ingredients

We are looking for a collaborative and inspiring leader who combines a strong customer focus with business insight and the confidence to challenge existing ways of working. You lead with integrity and transparency, turn ideas into practical improvements, and empower teams to embrace change while driving customer experience, operational excellence, and continuous improvement.

To succeed in this role, you likely have University degree in Business Administration, Supply Chain, Engineering, Economics, or a related field

• 5+ years of experience in Customer Service and/or other Supply Chain Functions, with people leading responsibility
• Strong experience in leading change, driving process improvements, change initiatives, and cross-functional projects
• Building strong relationships internally and externally comes naturally to you, and your analytical skills support your solution-oriented mindset
• Previous experience in working or implementing ERP (M3) and CRM (Sales Force) systems will be beneficial in the role
• Fluency in written and spoken English. Dutch and Spanish languages are considered as advantage

The flavours we bring

Working at Paulig, a family owned company, means being part of an international community with bold ambitions and an inclusive growth culture.

• A purpose-driven workplace – we’re building a healthier, more sustainable food culture.
• Continuous learning – access to LinkedIn Learning, and development programs.
• Flexibility – the office is our main workplace, but we also offer the possibility to work from home part of the week.
• A passionate, international team – diverse backgrounds that spark creativity and collaboration.

At Paulig, we believe every meal counts. As an international player in the food and beverage industry and as a house of iconic brands, we can make an impact that counts – and careers that matter. Paulig is a family-owned food and beverage company, growing a new, sustainable food culture – one that is good for both people and the planet. Paulig provides all things tasty; Tex Mex, coffee, Asian food, snacks and spices. The company's brands are Paulig, Santa Maria, Conimex, Poco Loco and Zanuy. Paulig’s sales amounted to EUR 1,39 billion in 2025. The company has over 2700 passionate employees in 13 different countries working around the purpose “For a life full of flavour”. Read more: www.pauliggroup.com Join Paulig – For a life full of flavour.