Customer Service Team Lead: Drive Excellence & Digitalization

Puratos; Groot-Bijgaarden; Sur place; EUR 70 000 - 95 000; Plein temps

Avantages offerts par ce poste

Group health insurance

Dental and hospitalization insurance

Minimum 5 training days per year

Health & Wellbeing benefits

Résumé du poste

Puratos in Belgium seeks a Customer Service Team Lead Belux to lead a six-person team, coach talent, and safeguard operational continuity across the full Customer Service scope. You will drive service performance, digitalization and automation, and strengthen cross-functional partnerships to ensure a smooth order-to-cash process and outstanding customer experience.

The role requires a bachelor’s degree and ~10 years in customer service or operations, with strong leadership and fluent Dutch and

Qualifications

• Bachelor’s degree or equivalent experience in a relevant field.
• Around 10 years of experience in customer service or operations.
• Proven people management and coaching experience.
• Strong customer focus with the ability to manage escalations.
• Process orientation with KPI and data-driven improved results.
• Digitally savvy with SAP and Microsoft Office; interest in automation.

Responsabilités

• Lead, coach and develop the Customer Service team, set objectives and workload.
• Ensure operational continuity across the full Customer Service scope.
• Harmonize processes across customer segments and reduce silos.
• Monitor service performance using KPIs and implement corrective actions.
• Drive continuous improvement, digitalization and automation.
• Act as escalation point for complex customer situations.

Connaissances

People leadership

Coaching

Customer focus

Process improvement

Digitalization/automation

SAP

Excel

Dutch

French

Communication

Formation

Bachelor’s degree or equivalent experience

Outils

SAP

Microsoft Office

Excel

Description du poste

Puratos in Belgium seeks a Customer Service Team Lead Belux to lead a six-person team, coach talent, and safeguard operational continuity across the full Customer Service scope. You will drive service performance, digitalization and automation, and strengthen cross-functional partnerships to ensure a smooth order-to-cash process and outstanding customer experience.

The role requires a bachelor’s degree and ~10 years in customer service or operations, with strong leadership and fluent Dutch and