Customer Service Manager

Santa Maria; Belgique; Hybrid; EUR 70,000 - 95,000; Full time

Benefits offered by this job

Purpose-driven workplace

LinkedIn Learning

Flexible hybrid

International team

Job summary

Paulig in Belgium seeks a Customer Service Manager, Customer Brands to lead international teams across Belgium, Spain, and the UK. Based in Roeselare, you will drive customer experience, order-to-cash performance, and continuous improvement while partnering across functions to deliver value.

You will report to the Head of Customer Service and Commercial Quality and shape the future of our customer service in a collaborative, results-driven environment with an emphasis on integrity and change

Qualifications

• University degree in a relevant field.
• 5+ years in Customer Service or related Supply Chain function with people leadership.
• Proven ability to lead change, drive process improvements and cross-functional projects.
• Strong relationship building and an analytical mindset.
• Experience with ERP (M3) and CRM (Salesforce) systems is beneficial.

Responsibilities

• Lead, coach, and develop high-performing, customer-centric teams.
• Ensure excellent Order-to-Cash performance, service levels, and customer satisfaction.
• Drive continuous improvement initiatives and harmonize ways of working across the organization.
• Translate business strategy into practical improvements for customer experience and efficiency.
• Build strong cross-functional partnerships and translate customer needs into effective solutions.

Skills

Customer focus

People leadership

Process improvement

ERP M3

CRM Salesforce

English fluency

Dutch advantage

Spanish advantage

Education

University degree in Business Administration, Supply Chain, Engineering, Economics, or related field

Job description

Customer Service Manager, Customer Brands

At Paulig, we believe every meal, cup, and moment should be full of flavour - and that bold ideas can make the world a tastier, more sustainable place. As a house of iconic brands, we can make an impact that counts - and careers that matter.

Now we're looking for a Customer Service Manager, Customer Brands to join our passionate team and help us shape the future of food and beverages. You will be based in Roeselare , Belgium and report to the Head of Customer Service and Commercial Quality and be part of a great team of people based in our locations across Europe.

Your role in the blend

As Customer Service Manager, you will lead people and processes to ensure customer satisfaction, seamless Order-to Cash execution and help shape our future Customer Service. In this role you will be leading international teams in Belgium, Spain and UK. Working cross-functionally, you will ensure with your team's excellent customer experience, continuous improvement and operational efficiency.

In this role, you will

• Lead, coach, and develop high-performing, customer-centric teams
• Ensure excellent Order-to-Cash performance, service levels, and customer satisfaction
• Drive continuous improvement initiatives and support harmonized ways of working across the organization
• Translate business strategy into practical improvements that enhance both customer experience and operational efficiencies
• Build strong cross-functional partnerships and translate customer needs into effective solutions

Your key ingredients

We are looking for a collaborative and inspiring leader who combines a strong customer focus with business insight and the confidence to challenge existing ways of working. You lead with integrity and transparency, turn ideas into practical improvements, and empower teams to embrace change while driving customer experience, operational excellence, and continuous improvement.

To succeed in this role, you likely have

• University degree in Business Administration, Supply Chain, Engineering, Economics, or a related field
• 5+ years of experience in Customer Service and/or other Supply Chain Functions, with people leading responsibility
• Strong experience in leading change, driving process improvements, change initiatives, and cross-functional projects
• Building strong relationships internally and externally comes naturally to you, and your analytical skills support your solution-oriented mindset
• Previous experience in working or implementing ERP (M3) and CRM (Sales Force) systems will be beneficial in the role

Fluency in written and spoken English. Dutch and Spanish languages are considered as advantage

The flavours we bring

Working at Paulig, a family owned company, means being part of an international community with bold ambitions and an inclusive growth culture.

We offer

• A purpose-driven workplace - we're building a healthier, more sustainable food culture.
• Continuous learning - access to LinkedIn Learning , and development programs.
• Flexibility - the office is our main workplace, but we also offer the possibility to work from home part of the week.
• A passionate, international team - diverse backgrounds that spark creativity and collaboration.

Want to learn more about working at Paulig and what we offer? Visit www. pauliggroup.com .