German-Speaking Customer Specialist | Growth & Support

Nomadify; Sankt Vith; Sur place; EUR 28 000 - 42 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Performance bonus

Onboarding and training

Multicultural environment

Career development

Long-term employment

Résumé du poste

Nomadify is seeking a detail‑oriented German-speaking customer support specialist in Belgium to join our growing team. You will handle inquiries by phone, email, and chat, delivering timely, accurate solutions in line with SLAs.

Document interactions in our CRM, escalate complex cases as needed, and contribute to continuous improvement initiatives. Relocation or on‑site work may be required; we offer a competitive salary, structured onboarding, and career development.

Qualifications

• Native or near-native fluency in German (spoken and written).
• Good command of English for internal communication.
• Previous experience in customer service, contact center, or client-facing roles is preferred.
• Strong problem-solving and communication skills.
• Ability to work in a structured, KPI-driven environment.
• High level of professionalism, reliability, and customer orientation.
• Open to relocation and on-site work.

Responsabilités

• Serve as the primary contact for German-speaking customers via phone, email, and chat.
• Provide timely, accurate, and professional support in line with defined service level agreements (SLAs).
• Resolve customer inquiries, complaints, and service issues efficiently while maintaining high satisfaction scores.
• Document customer interactions clearly and accurately within CRM systems.
• Escalate complex cases to relevant internal stakeholders when required.
• Follow internal policies, quality standards, and compliance requirements.
• Actively contribute to process optimization and customer experience improvement initiatives.

Connaissances

German fluency

English communication

Customer service

Problem solving

KPI driven

Professionalism

Outils

CRM systems

Description du poste

Nomadify is seeking a detail‑oriented German-speaking customer support specialist in Belgium to join our growing team. You will handle inquiries by phone, email, and chat, delivering timely, accurate solutions in line with SLAs.

Document interactions in our CRM, escalate complex cases as needed, and contribute to continuous improvement initiatives. Relocation or on‑site work may be required; we offer a competitive salary, structured onboarding, and career development.